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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 38563
Experience:  Over 15 years of consulting to the IT industry
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I have a hp officejet 6600 there is a printer failure which

Resolved Question:

hi
I have a hp officejet 6600 there is a printer failure which says there is a problem with the printer or ink system. turn printer off then on if problem perists contact hp 0x6100000fg Can you help??
Submitted: 1 year ago.
Category: Computer Hardware
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
okay
Expert:  Richard replied 1 year ago.

thank you

Customer: replied 1 year ago.
Hi no I will wait until 12.27 when the 10mins are up thanks
Expert:  Richard replied 1 year ago.

thank you

Customer: replied 1 year ago.
still same error not sure it was 10 mins though
Expert:  Richard replied 1 year ago.

Thanks

Can you remove the ink and then reaseat it in the printer and tell me if this removes the error please?

Customer: replied 1 year ago.
Hi I think it's now working.
Expert:  Richard replied 1 year ago.

Perfect!

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

Richard and 3 other Computer Hardware Specialists are ready to help you