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Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 41168
Experience:  Over 15 years of consulting to the IT industry
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I have a hp officejet 6600 there is a printer failure which

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I have a hp officejet 6600 there is a printer failure which says there is a problem with the printer or ink system. turn printer off then on if problem perists contact hp 0x6100000fg Can you help??

Thank you for your question, my name is ***** ***** I look forward to assisting you.

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Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.

thank you

Customer: replied 1 year ago.
Hi no I will wait until 12.27 when the 10mins are up thanks

thank you

Customer: replied 1 year ago.
still same error not sure it was 10 mins though


Can you remove the ink and then reaseat it in the printer and tell me if this removes the error please?

Customer: replied 1 year ago.
Hi I think it's now working.


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