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The answer to your question about your recently purchased Camcorder (Sony cyber-shot DSC-WX350) was never really answered.
The expert offered a remote session, and gave you a link to connect, but for whatever reason, you were not able to connect.
So, thats why the answer is not accessible......because there is not an answer yet.
I would be happy to help you i this though.
Sometimes you have to scroll down this page to see the responses from me, and to get to the text enter box that you use to respond to me.
I understand that when you connect the camcorder to computer, that nothing happens.......did you install the software that came with the camcorder?
okay, thank you for clarifying....its a camera.
Sony reccommends you get the PLAY MEMORIES SOFTWARE.
The latest version of the PlayMemories Home™ software is available for download. This software is also provided for installation / upgrade for users of PlayMemories Home, Picture Motion Browser, and Cyber-shot® Viewer software.
Downloading and installing Sony Play memories home, onto your computer, and have it open and running......and THEN connecting the camera to the computer (via USB port) should resolve this issue.
What OS are you using? (Windws 7, Windows 8, Windows 10)
Your welcome......the software is broken up by the Operating System you have.
So, I can give you the link to the download......or......the link to the page, where you select your OS, and then choose the download.
It would be easier if you told me what OS you have, and allow me to get the actual download link to give you, so there is no confusion.
That is really old.....and may not even be supported for this Sony Camera.
I would REALLY like you to double check please.
I have confirmed that Windows XP will NOT work with this camera.....you have to have Windows Vista or higher.
Windows XP is no longer supporrted by microsoft, and therefore, neither will any other companies make products that will work with WinXP.
You are very welcome, and please take a moment to rate my performance.