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Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Computer Hardware
Satisfied Customers: 1176
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
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I CANNOT GET MY NEW PRINTER TO PRINT E MAILS

Customer Question

I CANNOT GET MY NEW PRINTER TO PRINT E MAILS
Submitted: 9 months ago.
Category: Computer Hardware
Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Can you please let me know which operating system your are using (Windows, Mac OS, etc.) and what printer you are using (name of the model)? Also, has the printer already been installed and does it print other documents fine, just not your emails?

Thanks for your patience and best regards,

Lorenz Vauck

Lorenz Vauck and other Computer Hardware Specialists are ready to help you
Customer: replied 9 months ago.
hi. it is a hp 5540 all in one. windows 8 series. I installed and it seems to be connected but not from the computer
Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

thank you for requesting a remote-assistance, I have accept your offer and will help you to install the printer directly on your PC now. To start the remote connection, please download AnyDesk at:

http://download.anydesk.com/AnyDesk.exe

...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.

Then I can connect to your computer and you just have to click on "Accept" once you see my incoming connection (AnyDesk will notify you when this happens).

If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.

Thank you very much and best regards,

Lorenz Vauck

Customer: replied 9 months ago.
Have you started the remote connection yet?
Expert:  Lorenz Vauck replied 9 months ago.

No, I can´t if you don´t provide me with the requested number. You need to follow my instructions above please and tell me the 9 digits number that AnyDesk shows you, otherwise I will not be able to connect to you.

Expert:  Lorenz Vauck replied 9 months ago.

Have a look here:

https://www.wydler.eu/blog/wp-content/uploads/2014/07/anydesk.png The "black field" in this screenshot, is where your number should be shown once you´ve started AnyDesk and that is the one you need to tell me here in the chat, so that I can connect to your PC. Thank you.
Customer: replied 9 months ago.
I don't understand what you want me to do
Expert:  Lorenz Vauck replied 9 months ago.

To start the remote connection, please download AnyDesk at:

http://download.anydesk.com/AnyDesk.exe

...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number / or the "@ad" address which is displayed in the AnyDesk window.

Expert:  Lorenz Vauck replied 9 months ago.

Are you still there and did you follow my instructions?

Customer: replied 9 months ago.
I'm back. lost you. please can you help me
Expert:  Lorenz Vauck replied 9 months ago.

Good Morning Susan,

yes, I noticed that, I´ve been waiting for a reply from you with the AnyDesk number, so that I can help you, but didn´t get anything in the last 10 hours. Now, I am just finishing my shift at the moment and will be back at ~6:30 pm today. We can do it right away by that time, if you can provide me that AnyDesk number already.

If you need help with installing AnyDesk (I´ve provided the instructions above), just have a look at this video from 00:00 to 00:10 (just the first 10 seconds):

https://www.youtube.com/watch?v=9P3zkvzeeL4

That is exactly what you need to do and at 00:10, you see a number within AnyDesk, that is the number you need to let me know once you´ve started AnyDesk on your PC. Then I can easily connect to you this evening.

Thank you very much and best regards,

Lorenz Vauck

Customer: replied 9 months ago.
are you there. I don't think I am able todo this. I need more help.
Expert:  Lorenz Vauck replied 9 months ago.

OK, how can I help with this further? Have you watched the video? Really everything you need to do is rather simple:

1) Click on this link http://download.anydesk.com/AnyDesk.exe

2) After the download double-click the AnyDesk.exe

3) Then a window named "AnyDesk" opens up and shows you a 9 digits number. And that number you need to give me here.

Thank you and regards,

Lorenz

Expert:  Lorenz Vauck replied 9 months ago.

I´ve made the link clickable again: http://download.anydesk.com/AnyDesk.exe

Customer: replied 9 months ago.
I stll don't know what to do. I entered a password ******** but am not sure. can you not call me at home-Sue
Expert:  Lorenz Vauck replied 9 months ago.

Dear Sue,

yes, Ok, I can give you a call as well, but it will have to be tomorrow, since I am out in 5 minutes (already 10 in the evening here). Can I call you around 7 pm or is that not a good time?

Thank you and best regards,

Lorenz

Customer: replied 9 months ago.
That's a good time. Thanks Sue
Customer: replied 9 months ago.
[email protected]
Expert:  Lorenz Vauck replied 9 months ago.

Dear Sue,

thank you for the kind words and I am happy that we could fix your problem! If you have any questions in the future and would like to work with me again, please enter them in the format "For expert ComputerVauck ONLY: Question ......." at the following site:

http://www.lorenzvauck.com/

It´s best if you bookmark the site directly in your browser.

I wish you a great time and remain until next time with best regards,

Lorenz Vauck

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