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Are you using Windows 10 and did the printer stop working after a Windows update?
You can set your system back to a time when the printer was working using System Restore.
To start it, right-click on the start menu button and select Run.
The Run box will open.
In the text area type: rstrui and click OK.
System Restore will launch.
Click "Choose a different restore point" if you see it otherwise click Next.
You'll then see a list of restore points. If you see a box labeled "Show more restore points" click it
to show all available restore points.
Select a restore point with a date when the printer was working and click Next, then Finish
and run the restore. When it completes and the computer has restarted check printing again.
Thank you. Please try an earlier restore date and let me know.
A USB cable failure is pretty rare.
Click the start menu button and open Settings (or click the gear icon)
scroll down to the bottom of the page and open Devices and Printers.
You should see your printer listed there.
It should have a green checkmark on it showing it's status as the default printer.
There may be an error showing such as Offline.
You can also run the Printer troubleshooter.
Click in the search box such that you have a blinking cursor and type: troubleshooting
and open the Troubleshooting - Control Panel search result.
In the upper left corner click View All
You'll see a list of troubleshooters.
Click to run the Printer troubleshooter.
Good morning (at least in my time zone)
Do you have wireless set up in your home or office. We can bypass the USB cable entirely
and try to get the printer connected?
Restoring the computer to a date when you could print implies that the print spooler would be working on that date as well.
You likely clicked on Add a Printer and Windows popped up the message that the spooler service wasn't running.
I'm glad you got it working again. You can contact customer service at this number and they'll
credit your card: 0***-***-****