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What is the make and model of the printer please?
Also, that sounds like a paper jam.
Okay, so if you were printing alot of pages, and if you dont REMOVE them from the OUTPUT tray frequetly after they are done printing.......they will cause the paper coming out to JAM.
So, you might have a jam INSIDE the printer.....in which case you have to open the bottom of the printer to clear the jam.
See the image link below for exact instructions.
Heres the image link with the exact instructions.
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