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Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Computer Hardware
Satisfied Customers: 1044
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
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HP Desk Jet 3632 Cartridges Black & Tri-Colour Fitted new

Customer Question

HP Desk Jet 3632 Cartridges Black & Tri-Colour Fitted new replacements and printer
does not work
Submitted: 7 months ago.
Category: Computer Hardware
Expert:  Lorenz Vauck replied 7 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible. Please sit back for a moment while I prepare your answer.

Is there any error (code) shown to you by the printer please? When you try to print, what exactly does it do?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 7 months ago.
Nothing
Expert:  Lorenz Vauck replied 7 months ago.

If you start a print job on your computer, does the printer do anything? Is it shown within the operating system (Windows or Mac) at all?

Customer: replied 7 months ago.
Printer now working can i leave it for 24 hrs and i will confirm if still
working or not. Thanks A Mc Intosh
Expert:  Lorenz Vauck replied 7 months ago.

That´s great to hear, please let me know if it still does within the next 24 hours and we can look into it again! Would you be so kind to leave a positive rating for my work? If so, please let me know. Thank you so much.

Expert:  Lorenz Vauck replied 7 months ago.

Good evening again,

how does it look with the printer, all good still? If so, are you ready to leave some positive feedback for me? I will then open up the possibility to rate me. Please let me know and thank you.

Best regards,

Lorenz Vauck

Customer: replied 7 months ago.
hello again Printer working copying page on machine but still does not
copy from computer
A. Mc Intosh
Expert:  Lorenz Vauck replied 7 months ago.

Good evening,

thanks for your reply. So if you copy a page directly on the printer, that is working fine, but it is still not working from your computer and you get no error in this case, it just does not print, did I understand that right? Can you please let me know which operating system you are using (Windows or Mac or Linux)?

Thank you very much,

Lorenz Vauck

Customer: replied 7 months ago.
I am operating Windows
Alfred Mc Intosh
Expert:  Lorenz Vauck replied 7 months ago.

Thanks for your reply. I would recommend that I take a look at your computer via a remote-assistance, so that I can analyze what is going on and fix it for you. Is that something you would agree with?

Thank you,

Lorenz Vauck

Lorenz Vauck, Computer Expert
Satisfied Customers: 1044
Experience: 17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Lorenz Vauck and other Computer Hardware Specialists are ready to help you
Customer: replied 7 months ago.
Am i required to do anything ?
Expert:  Lorenz Vauck replied 7 months ago.

Dear Alfred,

thank you for accepting my offer and sorry for the delay, I just came back in and will be able all evening now. To start the remote connection, please download AnyDesk at:

http://download.anydesk.com/AnyDesk.exe

...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window (I have attached a example screenshot).

Then I can connect to your computer and you just have to click on "Accept" once you see my incoming connection (AnyDesk will notify you when this happens).

If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.

Thank you very much and best regards,

Lorenz Vauck

Customer: replied 7 months ago.
I have just read your mail
and I do not wish to continue tonight please let me
know best time to contact you tomorrowA Mc Intosh
Expert:  Lorenz Vauck replied 7 months ago.

Good evening,

thanks for your reply. We can continue tomorrow ~6 pm if that fits your time as well? I am then again available all evening, starting ~6 pm. So you can just message me once you are ready to go ahead.

Thank you very much and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 7 months ago.

Good evening,

I am available now, please let me know if you are, so that we can get your problem fixed.

Thank you very much and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 7 months ago.

P.S.: You just need to install AnyDesk as described above and let me know the AnyDesk number that is being shown to you, then we can get started.

Customer: replied 7 months ago.
Hello I have 9 numbers 364 433 692 I do not know if this is what you require
Alfred
Expert:  Lorenz Vauck replied 7 months ago.

Yes, that is what I do need, but it says that your desktop is currently offline. Is AnyDesk started?

Customer: replied 7 months ago.
I am unsure what to do , i opened Any Desk where i got the 9 figure number What next?
Expert:  Lorenz Vauck replied 7 months ago.

Is it opened right now?

Expert:  Lorenz Vauck replied 7 months ago.

To me it currently says, that the AnyDesk number is ***** but AnyDesk is not running at your PC right now.

Expert:  Lorenz Vauck replied 7 months ago.

Let´s try a different method, please click this link and follow the instructions:

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=936deac6-5ad7-4edc-aa36-bf94ccf894d3

Then we should be connected automatically.

Expert:  Lorenz Vauck replied 7 months ago.

Are you still there?

Customer: replied 7 months ago.
But Getting frustrated
Expert:  Lorenz Vauck replied 7 months ago.

Well, you need to let me know what you are doing and where the problem is, without you replying what is not working, I can´t really help. What happens if you click on this link please?:

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=936deac6-5ad7-4edc-aa36-bf94ccf894d3

Customer: replied 7 months ago.
I clicked the agree point for you to proceed
Expert:  Lorenz Vauck replied 7 months ago.

OK, You click on "I agree", then it will download a file to your computer, called "Elsinore.ScreenConnect.Client.exe". All you then need to do, is to click on that file it just downloaded. Did you do that?

Customer: replied 7 months ago.
no but will try again
Expert:  Lorenz Vauck replied 7 months ago.

OK, just again go that site:

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=936deac6-5ad7-4edc-aa36-bf94ccf894d3

Click on "I Agree" and directly afterwards, it will offer to download a file named "Elsinore.ScreenConnect.Client.exe". Sometimes your browser just downloads it (see the Download list of your browser or your "Downloads" folder). Then, just double click the "Elsinore.ScreenConnect.Client.exe" and it will connect us.

Customer: replied 7 months ago.
problem solved at last . had enough for tonight will contact you tomorrow.
A. Mc Intosh
Expert:  Lorenz Vauck replied 7 months ago.

Dear Alfred,

thank you again for the kind words and I am happy that we could fix your problem and also got rid of the malware on your computer! If you have any questions in the future and would like to work with me again, please enter them in the format "For expert ComputerVauck ONLY: Question ......." at the following site:

http://www.lorenzvauck.com/

I already bookmarked it for you in your Internet Explorer (as you´ve seen).

I wish you a great time and remain until next time with best regards,

Lorenz Vauck

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