Hi there and welcome
Can you please remove the power cable and then hold the power button for 60 seconds then release.
Connect the power cable and tell me please if it now starts.
Power it off, power it on and keep tapping F11 until you get to a menu
can you get to this?
Thanks, ***** ***** alreaddy tried and it failed then it confirms the problem, It is the hard dirve that has faulted. This is the boot device it cannot find.
I am really sorry about this and you are going to have to return the computer to have that replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.