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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.
ok, can you do the following please
Unplug the power cable.Open the printerPush the whole print head mechanic to the centerWhile the printer still open, plug the power and turn it ON. When the printhead still moving and is going to the very LEFT, close the cover. Wait until its boot up.
repeat up to three times if it does not clear it initially