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Richard
Richard, Computer Engineer
Category: Computer Hardware
Satisfied Customers: 39390
Experience:  Over 15 years of consulting to the IT industry
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Hp LaserJet Pro M125. It is insisting that I am out of paper

Customer Question

hp LaserJet Pro M125. It is insisting that I am out of paper but I have put in some 20 sheets about five times now and still it says it is out of paper.
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and other Computer Hardware Specialists are ready to help you
Expert:  Richard replied 1 month ago.

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 month ago.
I await your connection.
Expert:  Richard replied 1 month ago.

You need to do the instructions I just gave you to connect...

Can you do the instructions? Then I can connect

Customer: replied 1 month ago.
ID###-##-####PW:4669
Customer: replied 1 month ago.
I did try removing the power supply for 10 minutes but the result is still the same, ie out of paper
Expert:  Richard replied 1 month ago.

Connecting

Customer: replied 1 month ago.
Richard
LOOK FORWARD TO HEARING FROM YOU. D
Expert:  Richard replied 1 month ago.

You are back now?

Customer: replied 1 month ago.
I AM BACK
Expert:  Richard replied 1 month ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Expert:  Richard replied 1 month ago.

Let me know the results please

Customer: replied 1 month ago.
I am waiting on you to connect to my computer.
Expert:  Richard replied 1 month ago.

you need to do the last instructions I gave you

I will again repeat

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.