How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask syseng Your Own Question
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 6745
Experience:  Microsoft Certified Professional with 18 years experience in system design and troubleshooting
13852270
Type Your Computer Hardware Question Here...
syseng is online now

I am encountering problems with my broadband. It keeps on

Resolved Question:

i am encountering problems with my broadband .
It keeps on crashing . Started going slow and then it became worse to the point it clashes every 30-40 minutes .
Today I called up the service provider and they checked the phone lines and thereafter suggested I change the microfilters . (which i did )
The problem was still the same and I called them back and they suggested I change the router. I already had a spare and plugged that in. The problem was still unchanged so I did a check via the computer and it suggested I change the Ethernet cable.. this I also did and I am no better off .
Perhaps someone can assist ,me ..so as my broad band is up and running properly .. I think there is a conflict within the settings ..Rizy
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  syseng replied 1 month ago.

Hello,

My name is David.

First simplify the network by plugging your computer directly into the modem that provides your Internet access (if you have a router that connects into the modem) and disconnect all other devices from the modem and then reboot the modem and test to see if performance is acceptable with only the computer connected to the modem.

Please let me know the result.

Customer: replied 1 month ago.
I only have one computer connected to the router .with an Ethernet cable ..
all other devices are via wifi (wireless ie laptop phone )
Will reboot ...
Expert:  syseng replied 1 month ago.

Ok, please let me know the result.

Also, try the test before the wireless devices connect since one of the devices could be impacting performance.

Also, when testing disconnect all phone lines because line noise can also have a substantial negative impact on performance.

Customer: replied 1 month ago.
noted and appreciated ...
Expert:  syseng replied 1 month ago.

Ok thanks - standing by.

Customer: replied 1 month ago.
unfortunately, by restarting the router the problem still persists.
I have changed my microfilter ,
changed my router
changed the Ethernet cable
and today changed the lead which runs from the microfilter/phone socket to the router
A process of elimination ..
Expert:  syseng replied 1 month ago.

Ok thanks.

What is the make and model of the router?

Customer: replied 1 month ago.
sky model SR102
Expert:  syseng replied 1 month ago.

Ok thanks.

Does the broadband performance issue happen on every device connected to your network or only your computer?

Customer: replied 1 month ago.
every device.. main computer is connected via a Ethernet cable ..
everything else is wifi .. wireless ..
So when router goes down everything goes down ..
Expert:  syseng replied 1 month ago.

Ok thanks.

What is the name of your broadband service provider?

Customer: replied 1 month ago.
The service provider is Sky
Customer: replied 1 month ago.
I have also ordered up a new Ethernet high speed cable ..
should arrive tomorrow .
My cable was old and i replaced it with another one which i had.
Nevertheless have ordered a new high speeed cable ..
My phone was also very noisey so I renewed the micro filtered .
This has helped .and i have a much clearer line now .
Expert:  syseng replied 1 month ago.

Old micro filters can create a lot of noise on the phone lines however it has not helped the router performance correct?

Also, login to the router and check the system and firewall log files. Since the router is serving as the modem, router, providing the WiFi network, and firewall services, it is usually best for performance to configure the modem/router in bridge mode, then install a router with WiFi and firewall features and connect the router to the Sky SR102 which decreases the amount of work the SR102 processor has to perform, increasing overall network performance.

Customer: replied 1 month ago.
sorry dont know how to check the router ..
my understanding is that one has to type in 192.168.0.1
this takes you to the router ..
dont know what to do after that ..
Customer: replied 1 month ago.
perhaps this might assist you ..
Expert:  syseng replied 1 month ago.

Yes, connect using that IP address in your web browser. Then for the username enter

admin

and the password *****

sky

and press Enter.

Customer: replied 1 month ago.
did exactly as you suggested ..
Expert:  syseng replied 1 month ago.

Is that the main screen that appears after login?

syseng and 3 other Computer Hardware Specialists are ready to help you