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Hello Keith! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is there any error or message?If you connect an Ethernet/network cable from the laptop to your hub / modem / router device, does Internet work fine with wired/cable connection?Can we do a screen sharing session, so I can check and fix this issue directly for you?Please let me know. Thank you