Hello Yvonne! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you connect the printer to the modem/router device via wireless connection or Ethernet/network cable?
What's the brand/model of your internet modem/router device?Do you have windows xp, vista, or 7, or 8, or Mac computer?Can we do a remote session, so I can chat with you and help you directly?Please let me know. Thank you.
hello its a wirless comnecttion thro a BT home hub. The computer has Windows. Yes we can talk but I am out now until 4pm UK time.
OK, sorry, I won't be available at 4PM. Is it 12PM there right now? If so, can we schedule at from 9PM or any time after that? Otherwise, we can schedule tomorrow.
Please reply via this web page any time. Thank you.
Ok 10am UK time please.
Hello I am here
Hi. Please click on the website below and allow the ScreenConnect remote program to run:http://22.214.171.124:8040/?Session=b878b004-a114-46be-849d-1f6dccb50bcaThank you