Hello Sam! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's the model of your computer? Can you confirm it has windows vista?Do you mean you are able to use the Internet in Safe mode with networking (press key F8 after turning on the computer)?Are you able to use any other program in normal mode, such as Word program?Edit: It looks like you are away; please reply back when you are available to continue. Thank you,
Good morning Viet,thank you for your reply,i sincerely XXXXX XXXXX can help me.My computer is Packard Bell,and it does have Windows Vista.I do not know if by pressing the F8 Key anything will happen,i've not tried or been told to try that before,and i am completely ignorant of these things.I am at work so i won't know if Word or anything else works until i go home and try.Basically when i click to open Internet Explorer i get a blank screen,absolutely blank,there is nothing there for me to click regarding prompts ,commands,options etc,nothing!the blank screen stays for about 30 seconds and then fades away.Like i said the chap from Virgin talked me thru stripping it back to basics and my internet then worked,but back in normal operating mode nothing happens.It is showing i am connected to my internet,i even have chrome on my laptop but when he had me try that it came back saying chrome crashed!PLEASE HELP!
Sorry about that. Please try:
Also, if needed, please go to Start, control panel, programs, programs and features, and uninstall the Google Chrome program
, then download and reinstall it at
Please let me know if there is still any issue. You can click on the Reply to Expert tab below any time, and reply back to me, so I can help further as needed. Thank you very much.
Hi Veit,i have just been home for my lunch,i tried all that you advised,i uninstalled Chrome firstly,i closed all I.E icons,i deleted temporary internet files,i went into advanced and reset,and then went back and tried I.E..and still a blank screen came up!what else can i try please?
Hi Veit,i will go home and try this new advice,fingers crossed it works!thank you for all the help and suggestions you are making,i really appreciate it.As you can see i am having to use my work computer to do all my Internet stuff,which is a bit of a pain
Hi Viet,i have given you the wrong information,as i discovered today that my PC has Windows 7 ,not Vista,i dont know if that makes a difference.It is Packard Bell Easynote LJ71.I havent yet had the chance to try the last suggestion you made,to switch off the security etc,i will try that tonight,fingers crossed
Hi Viet,was off for the w/end.back now.I have treied the last thing you suggested but i am still getting a blank screen.it's getting really frustrating,as my daughter is getting the internet fine on her laptop,and mine keeps showing as being connected,but i cant get to do anything as there is just blank space.Please HELP!,i'm beginning to tear my hair out!
Hi Viet,i am just thinking ,when i switch on my pc,apart from taking much longer to 'boot up'than it used to,despite my shutting down most of my desktop icons from starting up,i keep getting the message'High CPU Usage',and when i try to diagnose what is causing it it sends me to a web address, but of course i can't use the internet to go onto it to find out what i need to do to rectify it.could that be the reason do you think?