Whatever device you are trying to connect to, you need to enter your wireless key to connect to your Wifi.
This wireless key can be found on your BT Home Hub, on the back should be a label which lists the wireless network name (SSID) and the wireless key.
When prompted you must enter the entire wireless key which should be a series of numbers and letters.
This will then allow you to connect to the wifi.
Here are images for each of the 4 home hubs and where to find the label on them. I would assume you have the latest home hub which is BT home hub 4 and this is the first image listed below:
HOME HUB 4:
HOME HUB 3:
Underneath plastic tab which pulls out from the back of the hub
HOME HUB 2:
Label is found on the back, and looks like the following image
HOME HUB 1:
Again the label for this hub is located on the back as shown below
I hope this information helps you to connect to your wifi :)
If you need anymore assistance please do not hesitate to ask either myself or Jeremy, and we'll be more than happy to help you further!
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