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RandyNetwork Tech
RandyNetwork Tech, Network Administrator
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Experience:  Network Technician
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Hi, I downloaded the canon epp from google play to print from

Customer Question

Hi, I downloaded the canon epp from google play to print from my Samsung SII smartphone on my Canon Pixia MG5350 and cannot get the app to see the printer. Please help.
Submitted: 3 years ago.
Category: Networking
Expert:  RandyNetwork Tech replied 3 years ago.

Hi, my name isXXXXX will assist you with your Canon MG5350.
I am very sorry that you are having problems with this, unfortunately the Cano MG5350 is not compatible with the Android App. The Canon MG5350 does support wireless printing from your pc and the Apple iPhones and Tablets. See below for Android compatible models<>

Android Compatible With The Following Wireless*** Canon PIXMA Printers:
CURRENT MODELS
Office All-In-One Printers
PIXMA MX922
PIXMA MX722
PIXMA MX522
PIXMA MX452
Photo All-In-One Printers
PIXMA MG8220
PIXMA MG6320
PIXMA MG5420
PIXMA MG4220
PIXMA MG3220
Photo Printers
PIXMA iP7220

PREVIOUS MODELS
Office All-In-One Printers
PIXMA MX892
PIXMA MX882
PIXMA MX870
PIXMA MX712
PIXMA MX512
PIXMA MX439
PIXMA MX432
PIXMA MX420
PIXMA MX410
PIXMA MX350
PIXMA MX340
Photo All-In-One Printers
PIXMA MP990
PIXMA MP640
PIXMA MP560
PIXMA MP495
Photo Printers
PIXMA MG8120
PIXMA MG6220
PIXMA MG6120
PIXMA MG5320
PIXMA MG5220
PIXMA MG4120
PIXMA MG3122
PIXMA MG3120

* Requires Canon Easy-PhotoPrint for Android app available for free in the Android Market. Compatible with Android devices running Android OS 1.6 or later. Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.
Customer: replied 3 years ago.

What you say is not correct. I did my research before buying - pls. see Canon's product overview


http://www.canon-europe.com/For_Home/Product_Finder/Printers/Inkjet/PIXMA_Easy_Photo_Print_Android_App.aspx


 


I have downloaded the app but the phone still cannot see the printer.

Expert:  RandyNetwork Tech replied 3 years ago.

I am sorry, The Canon Europe website is not real clear about this, however if this is your printer<> PLEASE CLICK HERE<>
it is not compatible with Android App, only airprint.


If you recently purchased the Canon MG5350 you can exchange it for the Android compatible models.Canon Easy-PhotoPrint (Canon EPP) is a free application that allows you to easily print photos and scan from your Android devices on compatible PIXMA multifunctional and SELPHY compact photo printers* via a local wireless network (Wi-Fi).

Please click here for Supported Printers>

.

I am very sorry for the inconvenience this has caused.

Thank you for your patience.

Please remember to leave a Positive Rating.
If you need more assistance please let me know.
Thank you very much!

Expert:  RandyNetwork Tech replied 3 years ago.
Please let me know if I can help.

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