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Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 39629
Experience:  15 years consulting in the IT industry with Networking
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how can I connect my Epson SX510W printer to home network?

Customer Question

how can I connect my Epson SX510W printer to home network?
Submitted: 4 years ago.
Category: Networking
Expert:  Richard replied 4 years ago.
Thank you for your question, my name is Richard.

Is the printer connected directly to the network router via a cable, or via the wireless network?

Thank you
Customer: replied 4 years ago.


via wireless network Richard

Expert:  Richard replied 4 years ago.
Thank you

which version of Windows are you running?

Customer: replied 4 years ago.


BTHub3- HSNC

Expert:  Richard replied 4 years ago.
Thank you, but thats your BT Hub

I need to know please which version of windows you are running.

eg: Windows 7?

Customer: replied 4 years ago.


Windows XP, 7 and Vitsa

Expert:  Richard replied 4 years ago.
ok, on the Windows 7 computer, go to Start, Devices and Printers.

Click Add Printer and choose Network Printer.

Does it then show in the list?

Customer: replied 4 years ago.


Yes it shows and ticked richy

Expert:  Richard replied 4 years ago.
ok, now complete the steps to install it please, by clicking on it and clicking next.

When you have finished, try to print to it and Let me know the results please

Thank you
Customer: replied 4 years ago.


but is indicating printer offline

Expert:  Richard replied 4 years ago.
Thats ok, Windows does not always correctly identify this.

Can you try to print and Let me know the results please

Thank you
Customer: replied 4 years ago.
Nothing happened Richaard not even a blink
Expert:  Richard replied 4 years ago.
Can I log on and look please on the connected computer?

It is easier.

Go to www.joinme.com

Click START MEETING

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you
Customer: replied 4 years ago.
403-436-048
Expert:  Richard replied 4 years ago.
logging on
Customer: replied 4 years ago.
Is download on
Expert:  Richard replied 4 years ago.
Thanks, let me know when it has completed please.
Customer: replied 4 years ago.
Is downloading in progress
Expert:  Richard replied 4 years ago.
Thanks

Customer: replied 4 years ago.
Download complete
Expert:  Richard replied 4 years ago.
Can I log on and look please on the connected computer?

It is easier.

Go to www.joinme.com

Click START MEETING

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you
Customer: replied 4 years ago.
403-436-048
Expert:  Richard replied 4 years ago.
Logged on

Expert:  Richard replied 4 years ago.
It seems your computer is running the install very slowly.

I need to sign off now, can we finish this tomorrow morning UK time?

Customer: replied 4 years ago.
Yes Richarrd thank you and have a quiet night
Expert:  Richard replied 4 years ago.
Please let me know when you are ready to continue.

Customer: replied 4 years ago.
Hi Richard good to see you back and ready
Expert:  Richard replied 4 years ago.
Thank you! you too.
Are you able to run the file we downloaded yesterday? the 100MB file?

Customer: replied 4 years ago.
Yes appears on the desktop as epson372863eu
Expert:  Richard replied 4 years ago.
ok, run that file please and perform the installation.

Let me know when you have

Customer: replied 4 years ago.
Installed Richard
Expert:  Richard replied 4 years ago.
Ok, now is the printer setup during the installation?

And can you print to it?
Customer: replied 4 years ago.
No I cannot print to it
Expert:  Richard replied 4 years ago.
Can I log on and look please on the connected computer?

It is easier.

Go to www.joinme.com

Click START MEETING

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you
Customer: replied 4 years ago.
616-923-716
Expert:  Richard replied 4 years ago.
Logging on
Expert:  Richard replied 4 years ago.
Are you still there?

I need you to connect the printer via USB cable please

Expert:  Richard replied 4 years ago.
please let me know the results.