How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 31236
Experience:  15 years consulting in the IT industry with Networking
32989067
Type Your Networking Question Here...
Richard is online now

how can I connect my Epson SX510W printer to home network?

Customer Question

how can I connect my Epson SX510W printer to home network?
Submitted: 3 years ago.
Category: Networking
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Is the printer connected directly to the network router via a cable, or via the wireless network?

Thank you
Customer: replied 3 years ago.


via wireless network Richard

Expert:  Richard replied 3 years ago.
Thank you

which version of Windows are you running?

Customer: replied 3 years ago.


BTHub3- HSNC

Expert:  Richard replied 3 years ago.
Thank you, but thats your BT Hub

I need to know please which version of windows you are running.

eg: Windows 7?

Customer: replied 3 years ago.


Windows XP, 7 and Vitsa

Expert:  Richard replied 3 years ago.
ok, on the Windows 7 computer, go to Start, Devices and Printers.

Click Add Printer and choose Network Printer.

Does it then show in the list?

Customer: replied 3 years ago.


Yes it shows and ticked richy

Expert:  Richard replied 3 years ago.
ok, now complete the steps to install it please, by clicking on it and clicking next.

When you have finished, try to print to it and Let me know the results please

Thank you
Customer: replied 3 years ago.


but is indicating printer offline

Expert:  Richard replied 3 years ago.
Thats ok, Windows does not always correctly identify this.

Can you try to print and Let me know the results please

Thank you
Customer: replied 3 years ago.
Nothing happened Richaard not even a blink
Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier.

Go to www.joinme.com

Click START MEETING

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.
403-436-048
Expert:  Richard replied 3 years ago.
logging on
Customer: replied 3 years ago.
Is download on
Expert:  Richard replied 3 years ago.
Thanks, let me know when it has completed please.
Customer: replied 3 years ago.
Is downloading in progress
Expert:  Richard replied 3 years ago.
Thanks

Customer: replied 3 years ago.
Download complete
Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier.

Go to www.joinme.com

Click START MEETING

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.
403-436-048
Expert:  Richard replied 3 years ago.
Logged on

Expert:  Richard replied 3 years ago.
It seems your computer is running the install very slowly.

I need to sign off now, can we finish this tomorrow morning UK time?

Customer: replied 3 years ago.
Yes Richarrd thank you and have a quiet night
Expert:  Richard replied 3 years ago.
Please let me know when you are ready to continue.

Customer: replied 3 years ago.
Hi Richard good to see you back and ready
Expert:  Richard replied 3 years ago.
Thank you! you too.
Are you able to run the file we downloaded yesterday? the 100MB file?

Customer: replied 3 years ago.
Yes appears on the desktop as epson372863eu
Expert:  Richard replied 3 years ago.
ok, run that file please and perform the installation.

Let me know when you have

Customer: replied 3 years ago.
Installed Richard
Expert:  Richard replied 3 years ago.
Ok, now is the printer setup during the installation?

And can you print to it?
Customer: replied 3 years ago.
No I cannot print to it
Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier.

Go to www.joinme.com

Click START MEETING

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.
616-923-716
Expert:  Richard replied 3 years ago.
Logging on
Expert:  Richard replied 3 years ago.
Are you still there?

I need you to connect the printer via USB cable please

Expert:  Richard replied 3 years ago.
please let me know the results.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Claws224

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
< Last | Next >
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1160
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/rsoram/2010-08-01_154219_justanswer.jpg R.A. McConnell's Avatar

    R.A. McConnell

    Network Admin

    Satisfied Customers:

    310
    A-Plus, MCP, 18+ years experience, LINUX admin
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    291
    Certified Networking expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg Justin's Avatar

    Justin

    Certified Networking Engineer

    Satisfied Customers:

    255
    Network Specialist Degree, A+/Net+ Certs, 10 years Contract IT/Network Administration
 
 
 

Related Networking Questions