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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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cannot connect to my updated new internet wireless box

Customer Question

cannot connect to my updated new internet wireless box
Submitted: 3 years ago.
Category: Networking
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

To clarify, your trying to connect to your wireles internet box, to upload its firmware?

Or what are you trying to update on it?

And what is the make and model of the wireless box?

Thank you
Customer: replied 3 years ago.

02wireless4BBAD7 trying to connect my Kindle fire

Expert:  Richard replied 3 years ago.
Thanks Janine.

Can I log on and look please on the connected computer?

It is easier.

Go to www.joinme.com

Click START MEETING

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.


Janine here, just got lost in all that Help, its not as simple as the last time in got intouch

Expert:  Richard replied 3 years ago.
No problem,

Just follow my instructions step by step Janine

Go to www.joinme.com

Click START MEETING

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.


I keep replying but getting no where. XXXXXXXXX

Expert:  Richard replied 3 years ago.
ok, I got them, but it says error, which means you must have closed the program

We can try again by having you restart your computer or we try to solve it here via messages, though I am going to need more information from you.

let me know how you want to proceed please.




Expert:  Viet - Network Tech replied 3 years ago.

Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you still need help with this? What is the model of your new wireless box?

 

Can we do a remote session, so we can chat, and I will be able to help you directly?

Edit: It looks like you are away, so we are canceling / refunding this right now; if you still need help later, please reply back any time ; we guarantee our service. Thank you

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