Sir, I have entered the four-numeral Microsoft security number but I am unable to go further as I continually receive a message... "There's a temporaray problem..." and to try again later. For the past four days I have been unabkle to access tfe internet . Can you help, please. John Gregory. Telephone number: XXXX XXXXXXX
Hello John! Thank you for your question. I am a licensed computer and network professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What is the 4-digital microsoft security number for? Who provided you that numbers?What's the model of your computer? Does it have windows xp, vista, or 7, or 8?Are you communicating with me on a different computer right now?Please let me know. Thank you,
The story is this...
Signed into outlook as uisual. Message came up, headed "Call us overprotective..." Apparently, I needed a security code number in case I "lost" access to my Micropsoft account and asking that I applky for one. I did and was notified by telephone of the number, which was 1687. Again signed in and , this time, entered 1687 as my code number. In reply, received message stating "There's a temporary problem..." and suggesting try again later. This was five days ago and, each time I try to access internet, I get the same temporary propblem message.
The computer is a Hewlett-Packard, model p6011uk, with Windows Vista installed.
My apologies over the second e-mail address. That is my wife's and was entered in error!
I'm sorry, so you are able to use the computer and websites, but not email right?
Can we do a remote session, so we can chat, and I will be able to help you directly?
Edit: It looks like you are away; please reply back when you are available to continue. Thank you,