How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 31231
Experience:  15 years consulting in the IT industry with Networking
32989067
Type Your Networking Question Here...
Richard is online now

I have changed my internet provider and they have given me

Customer Question

I have changed my internet provider and they have given me a new router which is connected to my PC and works fine, It is also connected to a second router to provide wireless connectivity in a different part of the house - this does not work. What can I do to restore the wireless capability?
Submitted: 3 years ago.
Category: Networking
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

you will need to set up the second router with the new settings.

First, how is the second router connected to the main router, via a cable?

Customer: replied 3 years ago.

Yes

Expert:  Richard replied 3 years ago.
ok, while connected to the main router, click Start, type in

CMD and press enter

In the black window, type in

ipconfig

press enter

tell me the default gateway address that is listed please.

Customer: replied 3 years ago.


192.168.1.254

Expert:  Richard replied 3 years ago.
Thanks Nigel

Are you able to check the IP Address of the second router?

If not, tell me the make and model of it.
Customer: replied 3 years ago.

Sorry for the delay.


Router is Edimax AR-7024Wg

Expert:  Richard replied 3 years ago.
Thats ok.

Reset the Edimax AR-7024Wg

Then connect directly to it via a cable. You wont have internet but that is ok.

Then go to in your web browser

http://10.0.0.2

Default Password: epicrouter
Default Username: admin

Once logged in, change the LAN IP to 192.168.1.250

Change the WAN IP to 1.1.1.1

Make sure the DHCP server is turned off.

Then setup your Wifi again as this is removed due to the reset

Then connect the main router to it via one of the LAN ports on the Editmax and it should now work.

Let me know if you have any difficulties please

Customer: replied 3 years ago.


When I go to http://10.0.0.2 I am told that the web page cannot be displayed.

Expert:  Richard replied 3 years ago.
ok, that is the default

Try on

http://10.0.0.1

if not, while connected to it, click Start, type in

CMD

Press enter

Type in the black window

ipconfig

press enter and look for the Gateway address and tell me this please.

Customer: replied 3 years ago.

again sorry for delay


192.168.1.254

Expert:  Richard replied 3 years ago.
No problem, but you get this when connected directly to the other rouuter right, NOT the main router,

but the one that is not working

Customer: replied 3 years ago.

I assume this is the main router as my laptop is sitting right next to it and getting a good signal.

Expert:  Richard replied 3 years ago.
It is the SECOND router Nigel I need you to do my instructions on, this is what I said, NOT the main router.

Customer: replied 3 years ago.

Apologies. Same gateway no. 194.168.1.254

Expert:  Richard replied 3 years ago.
its ok.

Now while connected to the second router

Go to in your web browser

http://192.168.1.254

Default Password: epicrouter
Default Username: admin

Once logged in, change the LAN IP to 192.168.1.250

Change the WAN IP to 1.1.1.1

Make sure the DHCP server is turned off.

Then setup your Wifi again as this is removed due to the reset

Then connect the main router to it via one of the LAN ports on the Editmax and it should now work.

Let me know if you have any difficulties please
Customer: replied 3 years ago.


It goes straight to Technicolor TG582n

Expert:  Richard replied 3 years ago.
You need to connect the computer to the Second Router Nigel, NOT the main one
Customer: replied 3 years ago.


I have a wireless laptop and no means of connecting it to the second router.

Expert:  Richard replied 3 years ago.
You do, via a network cable.

But then I am also confused, how did you do my instructions before then?
Customer: replied 3 years ago.

I have a Dell XPS with no cable to connect it to a router.


I assume that when undertaking your instructions it was going through the main router.

Expert:  Richard replied 3 years ago.
No, I said second router.

You need a network cable to do this Nigel

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Claws224

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
< Last | Next >
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1160
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/rsoram/2010-08-01_154219_justanswer.jpg R.A. McConnell's Avatar

    R.A. McConnell

    Network Admin

    Satisfied Customers:

    310
    A-Plus, MCP, 18+ years experience, LINUX admin
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    291
    Certified Networking expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg Justin's Avatar

    Justin

    Certified Networking Engineer

    Satisfied Customers:

    255
    Network Specialist Degree, A+/Net+ Certs, 10 years Contract IT/Network Administration
 
 
 

Related Networking Questions