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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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cannot conect to wifi password XXXXX been denied

Customer Question

cannot conect to wifi password XXXXX been denied
Submitted: 3 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 3 years ago.

Hello Barbara! Thank you for your question. I am a licensed network / wi-fi / wireless professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of your internet / wifi / wireless modem / router device? Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=ed22b40c-2987-40b2-8734-592af72950fc

Thank you,

Expert:  Viet - Network Tech replied 3 years ago.

Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/lk3j32x

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

graphic

, and allow it to run, and try any other option it gives you as needed.

 

Edit: It looks like you are away; please reply back when you are available to continue. Thank you,