Hello Barbara! Thank you for your question. I am a licensed network / wi-fi / wireless professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's the model of your internet / wifi / wireless modem / router device? Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://18.104.22.168:8040/?Session=ed22b40c-2987-40b2-8734-592af72950fcThank you,
Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/lk3j32xPut the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, and allow it to run, and try any other option it gives you as needed.
Edit: It looks like you are away; please reply back when you are available to continue. Thank you,