Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What's the model of the hub? Is this wired connection or wireless connection?
hub 2.0 wireless
How are you connecting with me right now? Using wired connection to the hub?
, then wifi / wireless of the hub is working? Or is this issue only occur on one laptop / one wireless device?
Sorry, I'm not sure what you mean. If you are using wifi now, then it's working?
I deed to be on broadband not wifi ,I have laptop broadband light still orange
Do you mean bt wifi is a different device? The hub device is not working at all? Can you press & hold the reset button on the hub for about 15 seconds?
I want to be on broadband onhub 2.0 not connected to wifi
Broadband is general, broadband is just internet connection with either wired/cable connection and/or wireless/wi-fi connection.
Is the computer you are chatting with me connected to the hub device now with an Ethernet/network cable?
done that still orange
If you connect an Ethernet/network cable from the computer to the hub, does internet work?
what do you mean
an ethernet cable looks like below; it can be any color:
Do you mean if you connect a cable from the computer to the hub, the Internet still does not work?
Also, who's your Internet service provider?
Are you still there?