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Ask Viet - Network Tech Your Own Question
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 37491
Experience:  Great troubleshooting skills with computer and network.
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I have no broadband connection

Customer Question

I have no broadband connection
Submitted: 3 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 3 years ago.

Viet - Network Tech :

Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.

Viet - Network Tech :

I'm sorry about the issue. What's the model of the hub? Is this wired connection or wireless connection?

JACUSTOMER-h72yi73m- :

hub 2.0 wireless

Viet - Network Tech :

How are you connecting with me right now? Using wired connection to the hub?

JACUSTOMER-h72yi73m- :

btwifi

Viet - Network Tech :

, then wifi / wireless of the hub is working? Or is this issue only occur on one laptop / one wireless device?

JACUSTOMER-h72yi73m- :

no

Viet - Network Tech :

Sorry, I'm not sure what you mean. If you are using wifi now, then it's working?

JACUSTOMER-h72yi73m- :

I deed to be on broadband not wifi ,I have laptop broadband light still orange

Viet - Network Tech :

Do you mean bt wifi is a different device? The hub device is not working at all? Can you press & hold the reset button on the hub for about 15 seconds?

JACUSTOMER-h72yi73m- :

I want to be on broadband onhub 2.0 not connected to wifi

Viet - Network Tech :

Broadband is general, broadband is just internet connection with either wired/cable connection and/or wireless/wi-fi connection.

Viet - Network Tech :

Is the computer you are chatting with me connected to the hub device now with an Ethernet/network cable?

JACUSTOMER-h72yi73m- :

done that still orange

Viet - Network Tech :

If you connect an Ethernet/network cable from the computer to the hub, does internet work?

JACUSTOMER-h72yi73m- :

what do you mean

Viet - Network Tech :

an ethernet cable looks like below; it can be any color:

Full Size Image

JACUSTOMER-h72yi73m- :

no

Viet - Network Tech :

Do you mean if you connect a cable from the computer to the hub, the Internet still does not work?

Viet - Network Tech :

Also, who's your Internet service provider?

Viet - Network Tech :

Are you still there?