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Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 14377
Experience:  Years of experience and education.
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My pioneer X- SMC3 will not find my BT home hub 4.0 via wireless.

Customer Question

My pioneer X- SMC3 will not find my BT home hub 4.0 via wireless.
When searching for a wireless network it does not appear but next doors wireless does so it is searching. The router is only a few metres away and I have tried multiple locations.

Strangely it did find and connect once but then would not find it again.

I have even manually entered the networt details and it confirms settings updates but the no connection appears.

What can you recommend?
Submitted: 3 years ago.
Category: Networking
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



Please, tell me the full brand and model name of your wireless router.


Customer: replied 3 years ago.
It is the standard equipment issues by BT for BT infinity. It is the BT home hub 4.0 combined with the following router...

Huawei Echolife HG612

Firmware version: V100R001C01B028SP10

Regards

Paul
Expert:  Jason Jones replied 3 years ago.


Thank you for the update, Paul.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.

Customer: replied 3 years ago.
Yes
Expert:  Jason Jones replied 3 years ago.


Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=40c886d6-d6ba-450d-b701-81f00d550202

Expert:  Jason Jones replied 3 years ago.





I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

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