Hello Richard! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. You can download and install the free Teamviewer program on both computers, then you can set up remote access; it's simple:http://www.teamviewer.com/http://www.teamviewer.com/en/help/firststeps.aspxPlease let me know if there is still any issue. Thank you,
Many thanks, XXXXX XXXXX looks good! I'll give it a go.