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Hi there, Thanks for dropping by, I hope to be able to help you out with your IT issues!
Can I ask what operating system you are using please?
hello, i am using windows vista
This could be a mixture of many things, firstly, does printing work if connected directly - i.e. via USB cable?
Also... do you have Norton installed and if so what version please?
and what is the make and model of the router please?
printer works fine when connected to usb, i use avg and have an orange livebox. it has always worked fine on wireless until a couple of weeks ago. i have tried installing it again with the original cd but just says error#vsa100
have any updates been installed since it last worked?
not sure about that
are they set to automatic?
don't think so, the only update i had was for java
my initial thoughts are that it could be drivers etc that have updated and it could have thrown out settings
yes auto updates when i shut down
you might need to look at the drivers for the printer/wireless card and check that you have the latest ones
that would be a start with the printer
ok i will try that, but i have been on hp website and tried all their options
it is a tool i think?
ok will look at that as well
also do you have a roll back option for the driver for the wireless card (i think so in Vista?)
not sure what that is
control panel, device manager, you should see something for the wireless card
do you have system restore enabled?
not sure will look into that as well
it could be a possibility that you could system restore back to a certain point, that would be up to you though
i.e. at your own risk, in case anything went wrong!
it is usually fine!
ok i understand
the reason i asked about usb
is to ascertain that it isn't the printer that is at fault
we have to try to eliminate as much as possible
thanks for that, can i get back to you if still having problems
no printer is fine, i use it for printing music and have printed 2 songs today
ok, no worries, I am here to assist, if you could please update me either later on today, or tomorrow or whenever suits (I am off for a while until this afternoon)
cool, please keep me posted and if it doesn't work, we can look at other resolutions.
ok this afternoon will be ok
chat to you later then, cheers Gaz.