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Hi Diane,My name is XXXXX XXXXX assist you with your Kindle.
I am sorry to hear that you are having this issue.You will need an Amazon account username and password XXXXX register the Kindle. The wifi password XXXXX your router will get the Kindle connected to the internet. If you do not have a Amazon account, >PLEASE CLICK HERE TO CREATE THE ACCOUNT<If you need to start again on the Kindle please follow these steps>
Please try this on your Kindle>press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle> then try and connect again.
Thankyou for the prompt reply--but is my password the number on the router, my talktalk password or do I create a password? This is what I need to know, because whatever I put in fails.