Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Are you getting authentication problem?
Yes I don't know the correct network password. My desktop uses Windows XP. I have SSID Wireless NWork Key recorded but this does not work. How do I find the correct password?
have you tried the WPA psk as password yet?
I am not sure that I understand what this is. The only key that I have written diwn is the one I mentioned. What is WPA psk and how do I find it?
try this as your password
to get wifi
That does not work and I have tried it previously
are you connected to router using this computer?
Yes directly by wire
Is there any wireless computer at home?
I can remotely connect and find the password, would you like that?
Yes but I rarely use it and it has windows 7 which I am not very used to and don't like
anyways, to retrieve the password, please open that computer and let me know
i will remotely connect to that computer and find the password for you
I have switched it on but it is not connected to intenet yet as when I go on line with it my connection to the intrnet on desktop is cut off
ok let me remote to this computer
what browser are you using now?
Chrome via AOL but I suppose I must be communicating to you by AOL
please click on this link to join: http://22.214.171.124:8040/?Session=fab28998-7071-4572-affb-5362c135aa10
reply here if you cant connect
I got Just answer but no further - sorry
did you click on join the session button?
Yes I did
press ctrl + J now and when downloads open, double click on Elsinore
Nothing happened when I pressed ctrl + j
Press ctrl and while holding it press j once
This is what I did and have repeated with same result
Are you using Google Chrome browser?
try this again: http://126.96.36.199:8040/?Session=6ed2b89b-7ebf-4331-b18b-9d1f738b622e
when prompted run the tool
I am afraid the screen just stays on 'joining'. Is it possible for me to continue with you tomorrow as my wife is wanting me for supper? How do I reconnect ?
Open your mail box, open a mail with subject something like "I just answered your computer question on JustAnswer" > Click on the link/button "my account" on that mail > It will open your account page on JustAnswer.com > click on the question link on that page.
Hi Ansh P
Hi again, I am online now
Hi Unfortunately You have been off line when I was on and vice versa. I have been having continual problem and contacted the DSL router people but they have not succeeded in curing problem but have reset the connection also user name and password which has created other issues. As I shall be getting ultra fast fibre optic connection next March with an entirely new router I have decided to leave things until then. My son is able to use the Kindle on his home router and also on his wireless one so there [email protected] be anything wrong with the Kindle.
Do you need my further help?
Hi as I have not been able to get anywhere I have got fed up with trying and will leave things for now thanks
ok sure, thank you.
If you want my help at anytime in future, please do let me know