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Ask Ansh P. Your Own Question
Ansh P.
Ansh P., Network Administrator
Category: Networking
Satisfied Customers: 8148
Experience:  Computer Science Engineer and Network Security Specialist
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I have just purchased kindle paperwhite and am unable to get

Customer Question

I have just purchased kindle paperwhite and am unable to get wifi connection. Mv router is DSL2740B D Link SSID aol broadband 1 Encryption WPA-PSK P/W aol1234567
Submitted: 3 years ago.
Category: Networking
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Are you getting authentication problem?

JACUSTOMER-cthj507h- :

Yes I don't know the correct network password. My desktop uses Windows XP. I have SSID Wireless NWork Key recorded but this does not work. How do I find the correct password?

Ansh P. :

have you tried the WPA psk as password yet?

JACUSTOMER-cthj507h- :

I am not sure that I understand what this is. The only key that I have written diwn is the one I mentioned. What is WPA psk and how do I find it?

Ansh P. :

try this as your password

Ansh P. :

aol1234567

Ansh P. :

to get wifi

JACUSTOMER-cthj507h- :

That does not work and I have tried it previously

Ansh P. :

thanks

Ansh P. :

are you connected to router using this computer?

JACUSTOMER-cthj507h- :

Yes directly by wire

Ansh P. :

Is there any wireless computer at home?

Ansh P. :

I can remotely connect and find the password, would you like that?

JACUSTOMER-cthj507h- :

Yes but I rarely use it and it has windows 7 which I am not very used to and don't like

Ansh P. :

anyways, to retrieve the password, please open that computer and let me know

Ansh P. :

i will remotely connect to that computer and find the password for you

JACUSTOMER-cthj507h- :

I have switched it on but it is not connected to intenet yet as when I go on line with it my connection to the intrnet on desktop is cut off

Ansh P. :

ok let me remote to this computer

Ansh P. :

what browser are you using now?

JACUSTOMER-cthj507h- :

Chrome via AOL but I suppose I must be communicating to you by AOL

Ansh P. :

reply here if you cant connect

JACUSTOMER-cthj507h- :

I got Just answer but no further - sorry

Ansh P. :

did you click on join the session button?

JACUSTOMER-cthj507h- :

Yes I did

Ansh P. :

press ctrl + J now and when downloads open, double click on Elsinore

JACUSTOMER-cthj507h- :

Nothing happened when I pressed ctrl + j

Ansh P. :

Press ctrl and while holding it press j once

JACUSTOMER-cthj507h- :

This is what I did and have repeated with same result

Ansh P. :

Are you using Google Chrome browser?

JACUSTOMER-cthj507h- :

No AOL

Ansh P. :

when prompted run the tool

JACUSTOMER-cthj507h- :

I am afraid the screen just stays on 'joining'. Is it possible for me to continue with you tomorrow as my wife is wanting me for supper? How do I reconnect ?

Ansh P. :

YEs

Ansh P. :

Open your mail box, open a mail with subject something like "I just answered your computer question on JustAnswer" > Click on the link/button "my account" on that mail > It will open your account page on JustAnswer.com > click on the question link on that page.

JACUSTOMER-cthj507h- :

Hi Ansh P

Ansh P. :

Hi again, I am online now

JACUSTOMER-cthj507h- :

Hi

JACUSTOMER-cthj507h- :

Hi Unfortunately You have been off line when I was on and vice versa. I have been having continual problem and contacted the DSL router people but they have not succeeded in curing problem but have reset the connection also user name and password which has created other issues. As I shall be getting ultra fast fibre optic connection next March with an entirely new router I have decided to leave things until then. My son is able to use the Kindle on his home router and also on his wireless one so there [email protected] be anything wrong with the Kindle.

Ansh P. :

Hi

Ansh P. :

Do you need my further help?

JACUSTOMER-cthj507h- :

Hi

JACUSTOMER-cthj507h- :

Hi as I have not been able to get anywhere I have got fed up with trying and will leave things for now thanks

Ansh P. :

ok sure, thank you.

Ansh P. :

If you want my help at anytime in future, please do let me know