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MichelleNetwork
MichelleNetwork, Certified Networking Engineer
Category: Networking
Satisfied Customers: 5613
Experience:  MCP
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cant connect to wifi

Customer Question

can't connect to wifi
Submitted: 3 years ago.
Category: Networking
Expert:  MichelleNetwork replied 3 years ago.

MichelleNetwork :

Hello. My name is Michelle and I will be assisting you today.

MichelleNetwork :

what is the device you are not able to connect to wifi.

JACUSTOMER-b2ylbv71- :

samsung galaxy note 8.0

MichelleNetwork :

what are the steps you are following on the tab to connect to the wireless router.

JACUSTOMER-b2ylbv71- :

turn on.....settings.....wifi......scanning......not detected

JACUSTOMER-b2ylbv71- :

not in range rather

MichelleNetwork :

are you able to connect a computer fine to the router?

JACUSTOMER-b2ylbv71- :

yes.....mylaptop and wife's have no problems

MichelleNetwork :

okay

MichelleNetwork :

one more question i need to ask

MichelleNetwork :

is the galaxy tab a new one or you have data on it.

JACUSTOMER-b2ylbv71- :

it is new

JACUSTOMER-b2ylbv71- :

christmas gift

MichelleNetwork :

Follow the steps given below on the galaxy

MichelleNetwork :

1. Turn the tablet off.
2. Press and hold Volume up and Power buttons until the Samsung logo appears on the screen.
3. Scroll to wipe data/factory reset by pressing the Volume down button.
4. Press the Power button.
5. Scroll to Yes -- delete all user data by pressing the Volume down button.
6. Press the Power button.
7. The tablet will now wipe all contents.
8. Press the Power button.
9. The tablet will now reboot to the initial setup screen.

MichelleNetwork :

after the tab is rebooted back follow the step given below now.

MichelleNetwork :

Follow the given steps to connect to the available wireless network.

1. Touch Applications.
2. Scroll to and touch Settings.
3. Touch the Wi-Fi slider to turn Wi-Fi on.
4. Touch Wi-Fi.
5. Select the Wi-Fi network you want to use.
6. Enter the network password.
7. Touch Connect.
8. You're now connected to the Wi-Fi network.

JACUSTOMER-b2ylbv71- :

still saying not in range

MichelleNetwork :

did you reset the tab?

JACUSTOMER-b2ylbv71- :

yes.....followed all instructions

MichelleNetwork :

if still its not detecting then you will have to change the security to wep or wap or change the password on the router and then you can connect.

MichelleNetwork :

the tab must be in the range of the router.

JACUSTOMER-b2ylbv71- :

tab is right next to the router

MichelleNetwork :

are you chatting with me from a computer