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MichelleNetwork
MichelleNetwork, Certified Networking Engineer
Category: Networking
Satisfied Customers: 5466
Experience:  MCP
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I am trying to install a ROKU 2 device and cannot connect to

Customer Question

I am trying to install a ROKU 2 device and cannot connect to my router.
there is a lock shown next to the signal strength., Is this the problem
Submitted: 3 years ago.
Category: Networking
Expert:  MichelleNetwork replied 3 years ago.

MichelleNetwork :

Hello. My name is Michelle and I will be assisting you today.

MichelleNetwork :

let me know when you are ready.

JACUSTOMER-weqsnezg- :

Thankyou Michelle I am ready

MichelleNetwork :

do you know your router security password.

JACUSTOMER-weqsnezg- :

gothic12

MichelleNetwork :

do you know the ssid and the router password.

JACUSTOMER-weqsnezg- :

I dont think I do

MichelleNetwork :

you are getting the lock symbol which shows you need to enter the ssid and the password to get the roku access your wireless router.

MichelleNetwork :

if you dont know the ssid and password i can give you the details.

JACUSTOMER-weqsnezg- :

would you please

MichelleNetwork :

are you connected to the same router on this computer and you want the roku to be connected.

JACUSTOMER-weqsnezg- :

yes

MichelleNetwork :

ok

MichelleNetwork :

i will do a remote access and then i will tell you the router ssid and password.

JACUSTOMER-weqsnezg- :

thankyou

MichelleNetwork :

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues

JACUSTOMER-weqsnezg- :

O.K.

MichelleNetwork :

did you click on the above link

JACUSTOMER-weqsnezg- :

yes but i could not download

MichelleNetwork :

let me know when you are online

JACUSTOMER-weqsnezg- :

I am back online

MichelleNetwork :

click on this new linkk

JACUSTOMER-weqsnezg- :

I still cant connect

MichelleNetwork :

what is happening

JACUSTOMER-weqsnezg- :

attempting to join session, and tried all options with no success

MichelleNetwork :

ok

MichelleNetwork :

open this link

MichelleNetwork :

let me know when the page opens

MichelleNetwork :

click on the green button to install it.

JACUSTOMER-weqsnezg- :

installed I think

MichelleNetwork :

ok

MichelleNetwork :

give me the 9 digit code and the password

JACUSTOMER-weqsnezg- :

I cant handle this michelle i am going to have to give up. sorry

MichelleNetwork :

all you have to do is look for the ssid and the router password.

MichelleNetwork :

as you have that handy try connecting the roku

MichelleNetwork :

and follow the steps

JACUSTOMER-weqsnezg- :

hold on

JACUSTOMER-weqsnezg- :

BTHomeHu62-86RJ 3M76RMHZ

MichelleNetwork :

do you know the bthomehub router ssid and password

MichelleNetwork :

you would need that to connect the roku

JACUSTOMER-weqsnezg- :

connection OK thankyou for youo8r patience

MichelleNetwork :

I hope I've provided the information you were seeking. If you are happy with my service, effort and the Information you got, then you may provide a rating by clicking on the smiley below.

MichelleNetwork :

Thank you.