Hello. My name is Michelle and I will be assisting you today.
let me know when you are ready.
Thankyou Michelle I am ready
do you know your router security password.
do you know the ssid and the router password.
I dont think I do
you are getting the lock symbol which shows you need to enter the ssid and the password to get the roku access your wireless router.
if you dont know the ssid and password i can give you the details.
would you please
are you connected to the same router on this computer and you want the roku to be connected.
i will do a remote access and then i will tell you the router ssid and password.
Click the Link above
1) Click Join2) Click Run/OK/Yes/Allow if asked3)Click Allow /Run/Ok if asked by Anti Virus4)Let me know any issues
did you click on the above link
yes but i could not download
let me know when you are online
I am back online
click on this new linkk
I still cant connect
what is happening
attempting to join session, and tried all options with no success
open this link
let me know when the page opens
click on the green button to install it.
installed I think
give me the 9 digit code and the password
I cant handle this michelle i am going to have to give up. sorry
all you have to do is look for the ssid and the router password.
as you have that handy try connecting the roku
and follow the steps
do you know the bthomehub router ssid and password
you would need that to connect the roku
connection OK thankyou for youo8r patience
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