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Claws224
Claws224, IEEE Network Engineer
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Experience:  IEEE, Microsoft
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My Samsung Galaxy S4 is not allowing access to my wifi

Customer Question

My Samsung Galaxy S4 is not allowing access to my wifi
Submitted: 2 years ago.
Category: Networking
Expert:  MichelleNetwork replied 2 years ago.

MichelleNetwork :

Hello. My name is Michelle and I will be assisting you today.

MichelleNetwork :

are you entering the correct router password to the galaxy s4?

JACUSTOMER-l5fap0by- :

it won't let me get as far as that. It just doesn't begin to try to connect,let alone letting me type in the right password

MichelleNetwork :

if you want i can remote access and tell you the correct router password then you can enter and try.

JACUSTOMER-l5fap0by- :

OK

MichelleNetwork :

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues

JACUSTOMER-l5fap0by- :

says I have successfully connected to my session

MichelleNetwork :

let me connect now

MichelleNetwork :

will take a min

MichelleNetwork :

some problem with the remote

MichelleNetwork :

will try again and please bear with me.

MichelleNetwork :

is the S4 a brand new one ?

JACUSTOMER-l5fap0by- :

no. I purchased it in the summer,

JACUSTOMER-l5fap0by- :

it was new when I purchased it

MichelleNetwork :

do you get any error message when you try to connect the phone to the wifi

JACUSTOMER-l5fap0by- :

No, It says turning on, and then nothing happens

MichelleNetwork :

make sure the wifi is turned on and then try to connect

MichelleNetwork :

if still not connecting the you will have to turn off the power to the router.

MichelleNetwork :

wait for few mins and then turn on the router and wait 3 mins to let it completely reboot,

MichelleNetwork :

try connecting the phone and let me know.

MichelleNetwork :

please reply and if i am not online please give me some time to get back online,

JACUSTOMER-l5fap0by- :

i have done that, but it still is not connecting, it is just saying ' Turning on ....

MichelleNetwork :

okay

MichelleNetwork :

try to change the router password and set the security level to wpa2 and then try connecting the phone and other wifi with the new password.

JACUSTOMER-l5fap0by- :

how do I do that

MichelleNetwork :

i can do it for you

MichelleNetwork :

i am on the remote screen

MichelleNetwork :

what is the wireless routers make and model.

JACUSTOMER-l5fap0by- :

sky Sagemcom ( v6 ) if that makes any difference

JACUSTOMER-l5fap0by- :

Thanks but as I can't access internet I can't update hardware etc.

JACUSTOMER-l5fap0by- :

We'd better leave it thanks, I need to go out.

MichelleNetwork :

as per the problem the issue is not with your router its the phone try changing the phone keypad settings and check if it the button works on your touch and if not then try updating the android.

MichelleNetwork :

you can take your phone to any phone repair shop and tell them to upgrade the firmware

MichelleNetwork :

and then you can check the wireless button and connect to any hotspot

MichelleNetwork :

if you are connected to any other router wirelessly then you can get connected to your routers aswell.

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