How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: Networking
Satisfied Customers: 17913
Experience:  Over 16 years of experience in the Electronics and IT industries.
30970729
Type Your Networking Question Here...
Pete is online now

I am having trouble getting my kobo to work due to the kobo

Customer Question

I am having trouble getting my kobo to work due to the kobo telling me that I am not connection to the internet but it shows that I am connection to the wifi
Submitted: 3 years ago.
Category: Networking
Expert:  Pete replied 3 years ago.
Hi there,
What is the make and model number of your wireless router?
Are any other devices connected to it? If so, do they have internet access ok?
Customer: replied 3 years ago.

Wireless network/SSID: BTHub3-8269
Wireless key: e3cf8f8463 Admin password: EXTXPNPR

Expert:  Pete replied 3 years ago.
Hi,
Are any other devices connected to the BTHub? (eg mobile phone, laptop, ipad, etc)?
If so, do they have internet access ok?
Customer: replied 3 years ago.


LAPTOP, TELEPHONE, TELEVISION (YES TO INTERNET ACCESS)

Expert:  Pete replied 3 years ago.
Are you trying to set up the Kobo for the first time?
Customer: replied 3 years ago.


NO

Expert:  Pete replied 3 years ago.
Ok,

I'm not sure what you have already tried, but let's start with:
1. Turn off the BTHub for a few minutes. Then turn it on again, let it fully reboot, and try connecting again.

Let me know if that works.
Expert:  Pete replied 3 years ago.
Hi Julie and Brian,


I'm just following up with you to see how everything is going. Did my answer help?

Let me know,

Pete.