Hello Jill! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is the kindle connected to Wi-Fi/wireless yet? What's the model of your internet/wireless modem/router deivce? Also, do you have a windows or mac computer, if any?Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://22.214.171.124:8040/?Session=61ffaedc-d069-4749-a401-b6a2800fd23cThank you,
What is the model of your Internet/wireless modem/router device?Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have windows xp, vista, or 7, 8, etc.?
At the Wi-Fi/wireless setting on the kindle, does it see your wireless network name and/or any other wireless network name?
Please let me know. Thank you.
My laptop is windows 8.1. The setting on the kindle is BTHub4-ZSCF