Hello Judi! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What is the model of your Internet/wireless/wifi modem/router device?Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have windows xp, vista, or 7, 8, etc.? Please reply in the box below, so I can help you. Thank you,
Can you please check at the back/bottom of your Internet/wireless/wifi modem/router device for the model and/or any password/key there?Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://22.214.171.124:8040/?Session=d8f9e047-2fba-4387-9ced-608b596343aa
, or click on the shorter website link below:
Edit: It looks like you are away; please reply back when you are available to continue. Thank you,
Great. You're welcome. If you have any other electronics or computer question/issue, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Thank you for replying back.