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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35198
Experience:  Great troubleshooting skills with computer and network.
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I put in my Wi Fi password XXXXX my Bt Hub (after checking where

Customer Question

I put in my Wi Fi password XXXXX my Bt Hub (after checking where the password XXXXX XXXXX ) and it said that my Kindle is unable to connect with my local network"BTHub3-T44X" You may have to check your local Network. WHat am I to Do?
Submitted: 2 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 years ago.

Hello Margaret! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you also have a windows or mac computer?

Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to check on the bt hub directly for you?

http://166.78.231.170:8040/?Session=695830e1-0dcb-41e2-b3b8-bca9269350c6

Thank you,

Expert:  Viet - Network Tech replied 2 years ago.

Did you try the wireless key/password?

Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/l6hp5rf

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

graphic


, then join session, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed.

 

If it does not connect/join, let's try another way. Please click on the website below:

https://www.join.me

, then click on "start meeting" at that website, then download and run the file join.me when prompted
, then tell me the numbers that it will show in the join.me program.
, (Do not close the Join.me program.)Thank you

Customer: replied 2 years ago.

Hi There!

I have a windows computer. Its not allowing you to join the session.
Margaret

Expert:  Viet - Network Tech replied 2 years ago.

I'm sorry. Did you use Internet Explorer? let's try another way. Please click on the website below:

https://www.join.me

, then click on "start meeting" at that website, then download and run the file join.me when it prompts or shows
, then tell me the numbers that it will show in the join.me program.
, (Do not close the Join.me program.)

 

Thank you,

Customer: replied 2 years ago.

I don't think I have Internet Explorer anymore. Only Firefox and Chrome.


Margaret

Expert:  Viet - Network Tech replied 2 years ago.
Can on Start, then All programs, then you'll see Internet Explorer.

Or please click on the website below:

https://www.join.me

, then click on "start meeting" at that website, then download and run the file join.me when it prompts or shows
, then tell me the numbers that it will show in the join.me program.
, (Do not close the Join.me program.)

 

Thank you,

Customer: replied 2 years ago.

When I click hn start, it does not have Internet Explorer only Firefox.


Margaret

Expert:  Viet - Network Tech replied 2 years ago.

Sorry, forget internet explorer: please just do the following:

Please click on the website below:

https://www.join.me

, then click on "start meeting" at that website, then download and run the file join.me when it prompts or shows
, then tell me the numbers that it will show in the join.me program.
, (Do not close the Join.me program.)

Edit: Please let me know if you still need help with this. Thank you,

Customer: replied 2 years ago.

It turns out the Kindle has registered itself and that they were referring to Social Networking sites not connected. I do not need your help anymore. Thanks for all you did. Margaret

Expert:  Viet - Network Tech replied 2 years ago.

You're welcome. If you have any more question about the kindle, please let me know anytime. Also, here is the full manual/user guide for your kindle if you need:

 

PDF format:

http://www.amazon.com/gp/help/customer/display.html/ref=ya_kindle_sb_kindle_doc?nodeId=200317150&_encoding=UTF8&ref_=ya_kindle_sb_kindle_doc

 

Online format:

http://www.amazon.com/gp/help/customer/display.html?nodeId=200127470

 

Thank you for replying back. Have a great day!

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