Canon MG3200 series 2
It's a MacBook Pro
I don't know what you mean by make a copy from the glass
The printer was working fine only yesterday!
OK, it printed that straight away
Mac says it's OS X Version 10.9.1
I believe it is connected wirelessly
.OK have you restarted your Mac and the printer since this started?.
should I do another restart now we know it isn't the printer feed?
there is no cable between the macbook and the printer
have restarted both computer and printer
I've thought to try to find the printer installation - should that be on Applications?
That sounds the sort of thing I am incredibly inept at, but I can see it looks like the only remaining solution. Had a friend do the initial installation!
That friend is now in the US and I am in London!
I can see a minus ( - ) sign that seems to be the delete for the installed printer. If that's what to do I can go ahead and then try with the CD-ROM as you suggest. just don't want to risk that I'm doing anything potentially dangerous
OK I'll try that and get back to you. Sorry to be so slow - your patience is appreciated.
I'm really stuck now.
Have deleted the printer, restarted the computer and gone back to System Preferences and printer/scanner. Now at Add Printer, but I can't write anything in that window, and it doesn't give me default printer or last printer used.
OK, nothing doing with any lists so I'd better follow the manual and start from scratch with the CD-ROM.
Bear with me
So now I have inserted the CD-ROM and have a set-up screen and nothing more
Don't know, but I would imagine wifi
Have clicked something correct and it is now downloading. Surprised!
Got all the way down the line and now stuck on getting the printer to be identified. I have the USB cable connected to the printer to enable wireless connection. I have the router details. But it isn't taking. The Troubleshooting screen is more confusing than helpful.
At very nearly the last stage - identifying between Mac and printer and router
Hello , my name isXXXXX have 13 years of hands-on repair with networking. I will be happy to help you.
Can I please remote in to your computer. Please let me know when your ready so I can generate the link for you
Thanks for getting in touch Hamid. I'll be away from this computer today and tomorrow - can we try to fix things on Monday?
With your colleague Freddie we got things right to the second last step and then somehow I couldn't get the computer to recognise the printer even though the printer was signalling that wifi was fine.
You would only need to read the last two or three postings in the long long discussions we had on this yesterday to be up to speed.
Thanks, XXXXX XXXXX we should be able to skip a lot of the steps I've been through, and you remoting in should be the biggest help.
Early afternoon UK time? Should be OK for me.
Let's fix for 3pm - that's easy for me if it's good for you too.
I'm here Hamid and ready when you are.
I think the IP settings is exactly where I might be totally lost so your guidance on that will be appreciated.
This has taken me to something called Citrix online - is that right?
3 possibilities - download, open and run. You want me to click Run on that?
Nothing happens when i double-click on it
then save the file?
OK done that
I have a download called Citrix application Launcher is all
I now have a dialogue screen and it's got your name so I think we might be in business here