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Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 32168
Experience:  15 years consulting in the IT industry with Networking
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I have a Kodak esp 3.2 wireless print. I have lost contact

Resolved Question:

I have a Kodak esp 3.2 wireless print. I have lost contact with my computor. It brings up messageNNN-NN-NNNN
Submitted: 2 years ago.
Category: Networking
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you power off the Kodak and your wireless modem.

Then turn off the computer

Wait 5 minutes.

Power on the modem and wait 5 minutes for it to start.

Then power on the Kodak and computer tell me if it works now please.

Let me know the results please
Customer: replied 2 years ago.
Still not working
Expert:  Richard replied 2 years ago.
Thanks

What is the status of the (blue) Wi-Fi LED on the front of the printer?

Customer: replied 2 years ago.
It is white
Expert:  Richard replied 2 years ago.
Thanks

On the printer LCD:

Select Network Settings, then press OK, if necessary.
Select Turn Wi-Fi Radio On, then press OK, if necessary.

What is the status of the blue Wi-Fi LED then?

Customer: replied 2 years ago.
Still white. It did flash blue when it was searching
Expert:  Richard replied 2 years ago.
ok, on the LCD Screen on the printer.

Select Rescan for Wireless Networks, then press or touch OK.

Enter your security string (network password), if required, then press or touch OK.

When the confirmation message appears, press or touch OK.

Tell me if it then connects please.

Customer: replied 2 years ago.
It states trying to conect. Then it said unable to conect
Expert:  Richard replied 2 years ago.
ok, power off the wifi router and the printer.

Wait 5 minutes, then try again in this manner.

Let me know the results please

Customer: replied 2 years ago.
Still no luck
Expert:  Richard replied 2 years ago.
What is the make and model of the wifi router Anita?

Customer: replied 2 years ago.
It isBT Hubub3-NSJN
Expert:  Richard replied 2 years ago.
Thanks

On the back of it is a reset button. You may need a paperclip, and push in this reset button for 10 seconds, then release.

Once done, wait 5 minutes, then try again to connect the printer to the wireless network.

Let me know the results please
Customer: replied 2 years ago.
Have made some progress. The lights are now blue. Went into print set up. It said it successfully downloaded . Then at the end it said printer not detected
Expert:  Richard replied 2 years ago.
ok, did it indicate it connected to the wifi?

If so, restart the computer and try to now print please Anita.

Let me know the results please

Customer: replied 2 years ago.
Great. It is working. Many thanks
Expert:  Richard replied 2 years ago.
Great!

The router was the problem Anita, it will be ok now.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Network Architect
Category: Networking
Satisfied Customers: 32168
Experience: 15 years consulting in the IT industry with Networking
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