Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Does it say wrong password/key, etc.? Was the laptop able to connect at another wireless/wi-fi place, if you had tried?
You must have the correct wireless password/key (it is case-sensitive.) Are you at your friend's router now? What's the brand/model of his/her router? Does he/she also have a laptop / wireless computer that is currently connected via wireless? If so, does it have windows xp, vista, or 7, or 8, or mac?
Please type at the box below, then click on the Reply button at the bottom in order to communicate with me. Thank you,
The default password XXXXX XXXXX the bt homehub which is called wireless key (or wireless password), and it is case-sensitive. If your friend has changed his wireless password, then he/she needs to log in his bt homehub router device in order to check his wireless password XXXXX key.
Each wireless place has different password (if it's not an open network); the owner needs to know his/her exact wireless password/key in order to give it to you.
Password XXXXX anything. Password XXXXX contains only characters or only numbers or symbols, or contain mixed.
Each wireless place is different, all you need is the correct password XXXXX that wireless place
When a hotel advertises free wifi, it will give you its wireless password (if they set a password.)
Note: as for your friend who has the BT homehub, he/she can log in his/her router at the website http://bthomehub.home on his/her computer in order to confirm his wireless password/key.
No problem, as you know, there is nothing's wrong with your laptop's wifi as it's working at home. You just need the right wireless password/key at any wireless place
If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you,
You're welcome. Please rate my service below before closing/leaving. You can come back any time if you need any more help. Thank you very much.