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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Not sure you can help. I am trying to connect my kindle to

Customer Question

Not sure you can help. I am trying to connect my kindle to wi-fi. I have selected the correct homehub, have entered the wireless key code on the back of the router, no luck. Have entered the admin password, no luck. Also tried the wireless pin which was not accepted. Any other suggestions please.
Regards
Lesley
Submitted: 3 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 3 years ago.

Hello Lesley! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the exact error or message? Do you have windows xp, vista, or 7, or 8, or mac computer?

Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=64d11e43-f280-4882-bcac-205e4ea3af02

If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/nxfvxup

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

 

 

, then join session, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,

 

If it still does not join / connect, please click on the website below:

https://www.join.me

, then click on "start meeting" at that website
, then download and run the file join.me when it prompts or shows
, (if prompted, click on Share)
, then tell me the 9 digit numbers that it will show in the join.me program.
, (Do not close the Join.me program.)

 

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

Unable to connect to you.

Expert:  Viet - Network Tech replied 3 years ago.

I'm sorry, did you use Internet Explorer (not Firefox) to connect with me at the website I've provided above?

If it still does not join / connect, please click on the website below:

https://www.join.me

, then click on "start meeting" at that website
, then download and run the file join.me when it prompts or shows
, (if prompted, click on Share)
, then tell me the 9 digit numbers that it will show in the join.me program.
, (Do not close the Join.me program.)

 

Note: If you use Firefox, after download/saving the join.me program, click on the down arrow icon near the upper right corner in Firefox, then click on the join.me item to install/run it.

 

Edit: It looks like you've gone away, so I'm going offline for now also; when you are available, please reply at the box below to continue. Thank you,