Hello Lesley! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What's the exact error or message? Do you have windows xp, vista, or 7, or 8, or mac computer?
Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:
If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?
Or go to the shorter website below in Internet Explorer:
Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, then join session, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,
If it still does not join / connect, please click on the website below:
, then click on "start meeting" at that website
, then download and run the file join.me when it prompts or shows
, (if prompted, click on Share)
, then tell me the 9 digit numbers that it will show in the join.me program.
, (Do not close the Join.me program.)
Please reply at the box below. Thank you,