How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Networking
32989067
Type Your Networking Question Here...
Richard is online now

Ive just purchased a MG7150 printer and registered with i cloud.

Resolved Question:

Ive just purchased a MG7150 printer and registered with i cloud. On the opening screen 0n the printer it gives an several options including canon image gateway, this askes for ID and password, but it will not accept what I believe to be the user ID and password. I've tried several times without result. How can I verify the password XXXXX
Submitted: 3 years ago.
Category: Networking
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

The username and password XXXXX XXXXX your Google Account.

You need to first make a google account (free) which you can do here

www.gmail.com

It is this that you use.

You can see the fill instructions on my link below

Click me to view

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

I have registered but it will not accept the user/password XXXXX I entered

Expert:  Richard replied 3 years ago.
Are you able to log in here?

www.gmail.com

With the account you created?

Customer: replied 3 years ago.

yes It alows me to log in

Expert:  Richard replied 3 years ago.
ok, then it is the Canon account that is needed Barry

Can you create it here please

http://b2cweb.usa.canon.com/b2cweb/view/login.jsf

Then use this account to sign in.

Let me know the results please

Customer: replied 3 years ago.

yes OKThanks

Expert:  Richard replied 3 years ago.
your welcome.

there are two accounts used, so we needed to know which one you required.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Networking Specialists are ready to help you