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Hello. My name is Michelle and I will be assisting you today.
what is the model number of the android tv box
The only info I can get off the box and the manual are jelly bean dual cortex-A9 dual mali-400
android box tv media player xbmc android 4-2-2
check this video you need to install an application to your android phone then you can control the tv with alphabet and numberic keys
let me know if you have any question if there is a problem following the video steps