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Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 38452
Experience:  15 years consulting in the IT industry with Networking
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I HAVE A EPSON SX515W THE WFI LIGHT IS ON BUT IT SAY THE WLAN

Customer Question

I HAVE A EPSON SX515W THE WFI LIGHT IS ON BUT IT SAY THE WLAN IS DISCONNECTED CAN YOU HELP
Submitted: 3 years ago.
Category: Networking
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

when you say it was all working, but had to be disconnected, why did it have to be disconnected?

Thank you
Customer: replied 3 years ago.
Relist: Other.
how do I reply to your question I was away so all disconnested
Expert:  Richard replied 3 years ago.
You can reply here Lynn

Customer: replied 3 years ago.
I was away so was disconnected for that reason can you help
Expert:  Richard replied 3 years ago.
I can help Lynn

I just need to know why it had to be disconnected

"Already Tried:
MOST THINGS I THINK IT WAS ALL WORKING BUT HAD TO BE DISCONNECTED"

Thank you
Customer: replied 3 years ago.
I haven't receive an answer yet Richard can you help or not I'd like a refund if mot
Expert:  Richard replied 3 years ago.
Lynn,

I keep asking the same question over and over, but you never reply to it.

I will try again, as I cannot help you till I have all the facts, so please pay attention and answer it.


I just need to know why it had to be disconnected

"Already Tried:
MOST THINGS I THINK IT WAS ALL WORKING BUT HAD TO BE DISCONNECTED"

Thank you
Customer: replied 3 years ago.
It was disconnected cause I was way I have said that all ready I have done nothing different other than that the wifi light is on but it's telling me the WLAN is disconnected
Expert:  Richard replied 3 years ago.
ok, the response was never received here Lynn, but thank you

Can you remove the power from the printer and from your wireless router and wait 5 minutes.

Then plug the power into the wireless router and wait 5 minutes.

Plug the power into the printer, then restart your computer and tell me if you can now print.

Let me know the results please

Thank you