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Richard
Richard, Network Architect
Category: Networking
Satisfied Customers: 38458
Experience:  15 years consulting in the IT industry with Networking
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how can I reset the I p settings for my t v model ue40es6900uxxu

Resolved Question:

how can I reset the I p settings for my t v model ue40es6900uxxu
serial no z9xy35bc500772r please
Submitted: 3 years ago.
Category: Networking
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To do this, on the TV, go to Menu, Network, Network Settings.

Select Start. The network connection
screen appears and the verification process starts.

Select Stop. The verification process stops.

Select IP Settings on network connection screen.

The IP Settings screen appears.

Select the IP Mode, and then set the IP Mode to Manual

You can then change the IP Address, resetting it.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

I was already in I p settings but wanted to know the


numbers to input

Expert:  Richard replied 3 years ago.
ok, I need to check

On your computer, click start, type in CMD and press enter

In the back window, type in ipconfig

Press enter and tell me the default gateway listed please.

Customer: replied 3 years ago.

I p address ok


 


subnet just first two numbers


 


gateway no nubers


 


dns server no numbers

Expert:  Richard replied 3 years ago.
There has to be a gateway David, else you would not have internet.

The computer you did this on had internet correct?
Customer: replied 3 years ago.

yes

Expert:  Richard replied 3 years ago.
ok, then it will be there, but we can do it another way.

What is the make and model of the wifi router?

Customer: replied 3 years ago.

bt

Expert:  Richard replied 3 years ago.
BT is a company David

Look on your router and tell what is the make and model of it.
Customer: replied 3 years ago.

bt hub 5

Expert:  Richard replied 3 years ago.
ok, I will give you the default values.

USE

IP: 192.168.1.101
Subnet: 255.255.255.0
Gateway 192.168.1.1

DNS 4.2.2.2
Second DNS if it request this: 4.2.2.1

Let me know the results please

Richard and other Networking Specialists are ready to help you
Customer: replied 3 years ago.

thank you for data.


 


As only part. of ip settings are there, will not let me go into


 


manual setup only automatic

Expert:  Richard replied 3 years ago.
Sorry, I do not understand

"As only part. of ip settings are there, will not let me go into
manual setup only automatic"

How do you mean?

And why do you want to set it manually anyway David?
Customer: replied 3 years ago.

Thank you Richard. I believe my problem is between modem and tv


 


I will sign off now . thanks very much for your patience.