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Sudipto
Sudipto, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 5568
Experience:  Diploma in Computer Hardware
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printer and laptop are both working but pressing print has

Resolved Question:

printer and laptop are both working but pressing 'print has no effect. The router is a new one.I have tried switching on and off but this has not worked either.Please can you give
me instructions to make awireless connection.
Submitted: 3 years ago.
Category: Networking
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

When you run the installation from the CD, are you given any error messages? Does it look like the installation program gets the printer connected wirelessly?
Customer: replied 3 years ago.

Iam not sure if I am running the installation correctly or not. I did not get


any messages. I could feel a brief vibration in the laptop and then nothing happened.

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

Yes please.

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://166.78.231.170:8040/?Session=f55b8417-f744-4785-ac26-7724c5bf6a74

Expert:  Jason Jones replied 3 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

I am getting messages warning me this may not be a safe site. Can


you vouch for it?

Expert:  Jason Jones replied 3 years ago.


It is safe.

I have remoted into computers a few hundred thousand times with no issues.

Customer: replied 3 years ago.

I am having problems connecting. I am on Internet Explorer.

Expert:  Jason Jones replied 3 years ago.


What problems are you having?

Are you given any error message?
Customer: replied 3 years ago.

It just keeps showing that it is trying to connect but is not managing to


do so.

Expert:  Jason Jones replied 3 years ago.


Thank you.

Let's try this instead.


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 3 years ago.

I have clicked as instructed but all I get is a blank screen

Expert:  Jason Jones replied 3 years ago.

Okay. It sounds like you have more problems than just the one.

- Go to www.join.me
- Click the orange play button on that page.
- Download and run the file it gives you.
- After it is running, give me the 9 digit number that it displays for you.
Expert:  Jason Jones replied 3 years ago.


It has been 10 minutes. Do you want to continue now or at a later time?
Customer: replied 3 years ago.

I want to know how to make the router connect with the printer and obey


the instruction to print.


If you are unable to instruct me in this I wish to finish and cancel any


payment.

Expert:  Jason Jones replied 3 years ago.


I can give you the instructions or I can do it for you.

You stated that the installation went well. You heard a vibration of the cd and then nothing. Does that mean that you did not run the installation files from the CD?
Customer: replied 3 years ago.

I do not understand what 'running the installation files' maens.

Expert:  Jason Jones replied 3 years ago.

That is why I offered the remote.

Just putting the cd in the computer really doesn't do anything.

Which version of Windows are you using?
Customer: replied 3 years ago.

Windows 7


When you say ;offered the remote' do you mean screen sharing/

Expert:  Jason Jones replied 3 years ago.


Yes, those two things are the same.

You can force the install from the CD by following the instructions that I typed out below.

- Put the CD in the computer (the installation CD)
- Click the Start button on your computer
- Click Computer
- Double click the icon on that screen that is for your CD drive.
- Follow the instructions on screen and install it that way.


I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Customer: replied 3 years ago.

I find the wireless blue light on the printer is flashing instead of remaining


on so I wonder if the installation has worked. How can I check? Will I do


it again?

Customer: replied 3 years ago.

When will I get a reply?

Expert:  Jason Jones replied 3 years ago.


Test print something. If it doesn't work, then yes, run the installation again.

Thank you.
Customer: replied 3 years ago.
Relist: Other.
The answers I received did not solve the problem
so I am certainly dissatisfied.The problem remains.
Expert:  Jason Jones replied 3 years ago.


You have to complete the instructions that I give you before they will work.

Do you want to try the remote option once more?
Customer: replied 3 years ago.

Still no success and no printing. Yes try the remote option again.


 

Customer: replied 3 years ago.
Relist: Other.
Your expert has been unable to solve the problem.
Please cancel contact and fee.
Expert:  Sudipto replied 3 years ago.
As you have opted out the other expert, I can try to help you out, but for that, I would like to know, if you have resetted the printer's wireless setup or not, because the printer have saved the settings for the old router and you are now using a new router.
Customer: replied 3 years ago.
How do I reset the printer's wireless set up
Expert:  Sudipto replied 3 years ago.
Follow the steps below and reply me back, do not try to reinstall the printer.

Reset the network setting on the unit by doing this:

Press and hold the cancel button and then press the wireless button. Let both buttons go and the unit should reset to network defaults.

Pressing the buttons for few seconds should be enough, and first press the cancel button, then press the wireless button, just make sure you release them at the same time.
Customer: replied 3 years ago.
I have pressed these buttons as instructed
The blue wireless light keeps flashing but I am going to try printing.
No this has not worked. What else can I try?
Expert:  Sudipto replied 3 years ago.
No, that will not work, you have to reconnect the printer with the new router now. Please let me know, which version of windows, do you use, like XP, VIsta or 7 ?
Customer: replied 3 years ago.
I use Windows7
Expert:  Sudipto replied 3 years ago.
Can i do a remote session, to help you directly ?
Customer: replied 3 years ago.
Yes if you can solve the problem by using a remote session I shall be grateful
Expert:  Sudipto replied 3 years ago.
I think, I will be able to solve the problem. Please follow the steps below to download a run a small program and let me know.

Click this link http://download.mikogo4.com/mikogo-viewer

Check bottom of the IE window for two options, RUN and Save, click on RUN.

After the download completes, you will see a small window, like the image below, let me know, so that I can give you the code.

graphic
Customer: replied 3 years ago.
I have the Micogo square now I am sending this from iPad so as not to loose iy
Expert:  Sudipto replied 3 years ago.
OK, now enter this code 353398770 in that box and click the "Join Session" button.
Customer: replied 3 years ago.
I have done that and accepted that someone else can take over
Expert:  Sudipto replied 3 years ago.
Yes, I am connected and you can reply me back from the mikigo window also, just check it.
Customer: replied 3 years ago.
What happens now? What have I to do?
What are you going todo?
Expert:  Sudipto replied 3 years ago.
Just reply me back, tomorrow and we will continue.
Customer: replied 3 years ago.

Hello Sudipto are ready to make contact? I have found the USB and


fitted it.

Customer: replied 3 years ago.

Sudipto did you get my message or perhaps you are not at work yet?


If I knew when you would be on line I could do other things in the


meantime.

Customer: replied 3 years ago.

I want to stay with Sudipto. We are almost finished sorting the problem.

Customer: replied 3 years ago.

Are you back on line Sudipto?

Expert:  Sudipto replied 3 years ago.
I am extremely sorry Janet, I could not getto you early, I am online now, if you are free then, we can continue.
Customer: replied 3 years ago.

Hello Sidipto I am here now.

Expert:  Sudipto replied 3 years ago.
Ok, can you open the Mikigo window and let me know.
Customer: replied 3 years ago.

How do I open the Mikigo window?

Expert:  Sudipto replied 3 years ago.
Do you see the "M" logo on the taskbar below this window?
Customer: replied 3 years ago.

I don't seeitI

Expert:  Sudipto replied 3 years ago.
The redownload it following the steps below.

Click this link http://download.mikogo4.com/mikogo-viewer

Check bottom of the IE window for two options, RUN and Save, click on RUN.

After the download completes, you will see a small window, like the image below, let me know, so that I can give you the code.
Customer: replied 3 years ago.
The window is here now
Expert:  Sudipto replied 3 years ago.
Here is the code 980495324 and please disconnect the printer from the laptop and only do it, when you see the instructions on the screen of the laptop.
Customer: replied 3 years ago.
Ok I have the number in
Expert:  Sudipto replied 3 years ago.
Click the Join Session button.
Expert:  Sudipto replied 3 years ago.
As your problem seems to be solved, please remember to give rating.
Sudipto, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 5568
Experience: Diploma in Computer Hardware
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