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Hi, Welcome to just answers, My name is XXXXX XXXXX I will be assisting you today.
Can you please tell me which operating system you are using
Windows 7 professional
Thank you, XXXXX XXXXX turn on the remote control click on start the little round orb on the left hand bottom of your screen and then right click on computer and select properties and you will see remote settings on the left
click on remote settings and check the box that says allow remote connections and make sure the right button is checked bellow that
Ok done that
Then that should be all you have to do to allow remote windows connections
it says you must enable windows firewall for remote desktop
Go ahead and enable it
I've done that
Ok is it working?
Not working remote laptop says it cannot find the remote computer
How are you trying to connect to the remote computer?
Are you using the remote desktop connection client in windows?
from the laptop, which has connected with my desktop ok in the past and will still connect if I disable the windows firewall.
If you disable it on the laptop
no on the desktop
try this on the desktop 1.Select Start, type firewall, and then select Windows Firewall in the search results. The Windows Firewall window appears. 2.Click the Allow a Program or Feature Through Windows Firewall link. 3.click the Change Settings button; 4.Activate the check box beside Remote Desktop. 5.Click OK. Windows enables the firewall exception for Remote Desktop
You should reallly use a different firewall windows firewall causes alot of issues.
A good free one is comodo internet security
that's the problem the box is missing
Yea windows firewall is not my favorite
Are you logged in as administrator
Ok I will open this question back up and see if any of the other experts has a better idea for you, Have a great day and good luck.
Thanks for that. I have to close now for 3 hours
Hi Arsufi, I am now available for around anf hour or so, thanks
Hi, It seems your machines are not talking each other. Lets check if both of them atleast ping each other. Please turned off firewall while doing this activity.If you know to ping both machines please do it and reply status. Check if you can ping both machines Here's the procedure for referneceNote down ip address of both machines.1: Turn off Desktop and Laptop firewallNow do this on Laptop1: Open Command Prompt (Click Start > on search box type cmd press enter key)2: On Command prompt window type ping (ip address of desktop) press enter key eg: If desktop ip addess is 192.168.1.5 then you must enter ping 192.168.1.5 press enter key Now check if it replys or timed out Now do this on Desktop1: Open Command Prompt (Click Start > on search box type cmd press enter key)2: On Command prompt window type ping (ip address of laptop) press enter key eg: If Laptop ip addess is 192.168.1.2 then you must enter ping 192.168.1.2 press enter key Now check if it replys or timed outPlease update statusThanks
I will carry out your suggestion as soon as I can I am very busy at the moment and may not get an opportunity to do so for a day or two, however I will get back to you as soon as possible, John.