JustAnswer support company has an A+ rating at the Better Business Bureau website:
That's our remote support program; please allow it to run.
If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?
Or go to the shorter website below in Internet Explorer:
Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, then join session, and allow the Elsinore / ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,
If it still does not join / connect, please click on the website below:
, then click on "start meeting" at that website
, then download and run the file join.me when it prompts or shows
, (if prompted, click on Share)
, then tell me the 9 digit numbers that it will show in the join.me program.
, (Do not close the Join.me program.)
If all fails, can you please click on the tiny wireless network icon at the bottom right of your laptop's screen, then select/connect to your wireless network name, then let me know what happens.
Edit: It looks like you are away. When you are available, please reply at the box below to continue. Thank you,