Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Can you tell me a bit more about the problem please? What exactly is cutting out? Online game play? Online media streaming (like netflix)? Or is live gameplay audio/video freezing on your tv?
Are you using a wifi or wired ethernet connection to the xbox?
sorry to have taken so long to get back
its when I play online game play
we have wifi
the game disconnects from internet & freezes
yes it starts again once I shut down & start again
sorry to sound dim but how can I connect my xbox to a wired Ethernet connection? I've never heard of that before!!
kind regards Wilf