Hello. My name is XXXXX XXXXX I will be assisting you today.
let me know when you are readuy
I have lost the internet connection to my kindle, and forgotten my password
Are you using a computer to chat with me.
Please reply so that we can get this fixed.
Are you using a computer or a mobile device to chat with me.
I think there is some problem with the chat session i have changed it to question answer mode now.