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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 38668
Experience:  Great troubleshooting skills with computer and network.
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My ipod is locked out of wifi when i go to settings the wifid

Customer Question

My ipod is locked out of wifi when i go to settings the wifid has a padlock it then asks for my password XXXXX insert but always comes bac you have no connection
Submitted: 3 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 3 years ago.

Hello Leslie! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Was it working previously? Please try the following:

1. Disconnect the power cord(s) from your internet/wireless/wifi modem/router devices for about 5 minutes, then reconnect.

2. On the iPod, press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit

, then please go to Settings, General, Reset, Reset network settings. Then go to Settings, Wi-Fi, then connect to your wi-fi/wireless network name and check.

 

Note: if you do not remember your wireless/wifi/security password/key, please let me know.

 

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,

Customer: replied 3 years ago.

still says unable to join network


BTHub3-J7NQ

Expert:  Viet - Network Tech replied 3 years ago.
I'm sorry, do you also have a windows or mac computer?

Can we do a remote session, so we can chat, and I will be able to check on your bt hub / wireless settings directly for you?

Please reply at the box below. Thank you
Customer: replied 3 years ago.

Windows vista

Expert:  Viet - Network Tech replied 3 years ago.

Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=c617aa13-0b5f-40ba-a51b-8ba0ed1e8926

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

 

If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/nb2woy5

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

, then join session, and allow the Elsinore / ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,

 

  1. If it still does not join / connect, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download and run the file join.me when it prompts or shows
    (Close / cancel any trial window if prompted)
  3. If prompted, click on "share".
  4. Then tell me the 9 digit numbers that it will show in the join.me program.
  5. Do not close the join.me program.

 

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

cannot conect

Expert:  Viet - Network Tech replied 3 years ago.

I'm sorry, are you using Internet Explorer (the big 'e' program icon) or Firefox or Chrome, etc.? Can you go to that website in Internet Explorer? And/or let's try another way:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download and run the file join.me when it prompts or shows (usually at the bottom or top)
    (Close / cancel any trial window if prompted)
  3. If prompted, click on "share".
  4. Then tell me the 9 digit numbers that it will show in the join.me program.
  5. Do not close the join.me program.

 

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

went through settings etc and after password XXXXX connection

Expert:  Viet - Network Tech replied 3 years ago.

I'm sorry. Did you do the following on the computer?

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download and run the file join.me when it prompts or shows (usually at the bottom or top)
    (Close / cancel any trial window if prompted)
  3. If prompted, click on "share".
  4. Then tell me the 9 digit numbers that it will show in the join.me program.
  5. Do not close the join.me program.

 

Thank you,

Customer: replied 3 years ago.

Tried downloads but no result

Expert:  Viet - Network Tech replied 3 years ago.
What exactly happens when when you install the join.me program after downloading it?

Do you see the join.me program on your computer now (check on the Desktop or from Start->All programs)?

Thank you
Customer: replied 3 years ago.

Download blocked

Expert:  Viet - Network Tech replied 3 years ago.

When it blocks, can you allow it to run?

 

By the way, is your iPod software up to date?

 

http://support.apple.com/kb/ht4623

 

Edit: We've been communicating, but it looks like you are away now; when you are available, please reply at the box below to continue. Thank you,