Hello Leslie! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Was it working previously? Please try the following:1. Disconnect the power cord(s) from your internet/wireless/wifi modem/router devices for about 5 minutes, then reconnect.2. On the iPod, press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit
, then please go to Settings, General, Reset, Reset network settings. Then go to Settings, Wi-Fi, then connect to your wi-fi/wireless network name and check.
Note: if you do not remember your wireless/wifi/security password/key, please let me know.
Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,
still says unable to join network
Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://126.96.36.199:8040/?Session=c617aa13-0b5f-40ba-a51b-8ba0ed1e8926Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/nb2woy5Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, then join session, and allow the Elsinore / ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,
Please reply at the box below. Thank you,
I'm sorry, are you using Internet Explorer (the big 'e' program icon) or Firefox or Chrome, etc.? Can you go to that website in Internet Explorer? And/or let's try another way:
went through settings etc and after password XXXXX connection
I'm sorry. Did you do the following on the computer?
Tried downloads but no result
When it blocks, can you allow it to run?
By the way, is your iPod software up to date?
Edit: We've been communicating, but it looks like you are away now; when you are available, please reply at the box below to continue. Thank you,