Can you connect to the Internet if you use a cable to connect the laptop to the wireless router in your home?
What version of Windows are you using?
If you can connect to the Internet, please go to this webpage and try the "fix it" programme which will appear.
After using the fix it then please try do the updates again.
Can you connect to the Internet by wireless using Chrome but not Explorer?
So when you go to the update site can you still not do it via wireless or wired?
Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery.
Tap or click Check now, and then wait while Windows looks for the latest updates for your PC.
If updates are found, tap or click Install updates.
Read and accept the license terms, and then tap or click Finish if the update requires it.
canot connect to internet using chrome wireless (nor wire) only explorer
I just tried the fix it and it couldn't fix it, advised failed to fix the update issue
updates are found but computer fails to update time and again
Did anything lead up to this please?
Was the Internet working for you before you tried to do the updates?
yes internet was working, it is also working now (both on chrome and ie) both wire and wireless but still fails to update
Ok so you can now connect to the Internet.
So we're not chasing our tails and to make sure that malware isn't affecting the update process, please download, install and run the free malwarebytes program which you can get from here:
Also I am confused that you could get Internet on one browser and not the other but now you can connect with no problem.
To make sure that your network isn't causing the problem because other devices are slowing your Internet connection, please try the updates with just your computer connected to the Internet
just finished running the malware as advised
Did you find any malware?
If you reboot your computer and try to download the updates can you now get them please?
yes thanks, XXXXX XXXXX the malware did the trick