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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 36839
Experience:  Great troubleshooting skills with computer and network.
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After updating my Samsung galaxy S2 it will no longer recognise

Resolved Question:

After updating my Samsung galaxy S2 it will no longer recognise the Wi-Fi in my apartment, the Wi-Fi on the phone works when I am away from the apartment.
My laptop connects to the apartment Wi-Fi without any problem.
I have reset the network SSID, Security Type and Password XXXXX it only shows Not In Range.
I have tried the WPS push button option but this does not work either.
Please advise.
Submitted: 2 years ago.
Category: Networking
Expert:  Viet - Network Tech replied 2 years ago.

Hello Andy! Thank you for your question. I am a licensed network / wifi professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have access to the wifi/wireless router in your apartment?

And/or are you able to log in the wifi/wireless router in your apartment?

 

What's the brand/model of the wifi/wireless router?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.


Hello, yes I have access to the router.


I don't know how to log into the router.


The router is a Korean Brand Olleh, information on the label is


SDI-evo2005H(b)


EVO3-005H

Expert:  Viet - Network Tech replied 2 years ago.
Have you tried to disconnect the power cord from the router for about 5 minutes, then reconnect?

Also, power off the phone, then remove battery, then reinstall, then turn on and check.

Please let me know. Thank you
Customer: replied 2 years ago.


Yes I have tried this before but have just done it again no result

Expert:  Viet - Network Tech replied 2 years ago.
Sorry, can you click on Start->All programs->Accessories->Command Prompt
, then type ipconfig
, then press Enter key
, then let me know the Default gateway.

Thank you
Customer: replied 2 years ago.


172.30.1.254

Expert:  Viet - Network Tech replied 2 years ago.
The computer is connected to Wi-Fi while you are doing the ipconfig command prompt right?

Can you go to the website below:

http://172.30.1.254

Thank y
Customer: replied 2 years ago.


Yes it is connected to the Wi-Fi, I am in the link

Expert:  Viet - Network Tech replied 2 years ago.
Do you see the Wireless setting option at the link?

Can you also connect an Ethernet/network cable temporarily from this computer to the router?

Thank you
Customer: replied 2 years ago.


it is in Korean language, I cant read Korean.


I have connected a Lan cable


 

Expert:  Viet - Network Tech replied 2 years ago.
I'm sorry, can I connect remotely to your computer and check?

Thank you
Customer: replied 2 years ago.


yes

Expert:  Viet - Network Tech replied 2 years ago.
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=371e7e66-53f9-49a2-8c9b-092e7a744a39

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Network Tech replied 2 years ago.
Please have the router tech give your the router's login username and password, and have him adjust the router's channel number. Please get back to me if there is still any issue. Thank you
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 36839
Experience: Great troubleshooting skills with computer and network.
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