Hello Andrew! Thank you for your question. I am a licensed network /wifi/wireless professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is there any error or message when connecting the kindle to the new wifi/wireless network name?How did you reset the kindle?Please reply at the box below. Thank you,
The message is:
Unable to connect to wi-fi network.
Your Kindle is unable to connect to the wi-fi network "<network name>". Do you wish to enter the password XXXXX or set up this network manually.
Have tried both, but get the same result.
Have reset the Kindle by pressing the ON button for 20 seconds
If you advise how, yes please
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.